Freight Forwarding Logistics Coordinator

Keen & Able Logistics; Saint-Eustache; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative team environment

Growth opportunities

Exposure to international freight

Direct impact on company growth

Job summary

Keen & Able Logistics in Saint-Eustache, QC is seeking a Freight Forwarding Logistics Coordinator to manage shipments end-to-end, from booking to delivery, coordinating with customers, carriers, customs brokers and internal teams.

This role requires an organized, detail-oriented professional who can thrive in a fast-paced environment and optimize documentation, timelines and service quality across air, ocean and ground freight. French is an asset and CargoWise experience is valued.

Qualifications

• 2+ years of experience in freight forwarding, logistics, transportation, or a related field.
• Strong understanding of international shipping and freight forwarding processes.
• Practical knowledge of Incoterms, customs procedures, and import/export documentation.
• Experience coordinating with carriers, customs brokers, truckers, warehouses, and/or overseas agents.
• Experience with air and ocean freight; ground and cross-border experience is an asset.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple shipments, priorities, and deadlines simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent written and verbal communication skills in English.
• French is considered an asset.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience with a transportation management system, freight forwarding software, or platforms such as CargoWise is an asset.
• A customer-first mindset and a genuine interest in delivering high-quality service.

Responsibilities

• Coordinate end-to-end air, ocean, and ground freight shipments from booking through final delivery.
• Arrange transportation with airlines, ocean carriers, trucking companies, warehouses, and other logistics partners.
• Prepare, review, and maintain accurate shipping and customs documentation.
• Coordinate with customs brokers and other service providers to support smooth clearance.
• Track and trace shipments and provide proactive status updates to customers and internal stakeholders.
• Monitor shipment milestones, identify delays, and take timely corrective action.
• Communicate with customers, carriers, overseas agents, brokers, and vendors to ensure delivery requirements are met.
• Maintain accurate shipment files and records in the logistics system.
• Review shipment details, rates, charges, and documentation for accuracy.
• Assist with freight quotations, bookings, billing, and other operational requirements.
• Resolve shipment discrepancies, service issues, and delivery challenges professionally.
• Ensure shipments comply with customs requirements, trade regulations, Incoterms, and internal procedures.
• Collaborate with sales, accounting, warehouse, and operations teams for a seamless experience.
• Identify opportunities to improve processes and service quality.
• Support other operational projects as the business grows.

Skills

Freight forwarding

Logistics coordination

Incoterms expertise

Documentation accuracy

English communication

French language (asset)

Tools

CargoWise

Microsoft Excel

Outlook

Job description

Freight Forwarding Logistics Coordinator

About Keen & Able Logistics

At Keen & Able Logistics, we believe great logistics is about more than simply moving freight—it’s about moving business forward.

We provide reliable, responsive, and tailored freight forwarding solutions for customers across domestic and international markets. Our team is committed to delivering exceptional service, solving problems proactively, and making every shipment as seamless as possible.

The Opportunity

As a Freight Forwarding Logistics Coordinator, you’ll manage shipments from booking through final delivery, working closely with customers, carriers, customs brokers, overseas partners, and our internal team.

You’ll be responsible for keeping shipments moving, ensuring documentation is accurate and complete, communicating proactively with customers, and resolving issues before they become bigger problems.

This is a hands-on role suited to someone who is organized, detail-oriented, commercially minded, and comfortable working in a fast-paced environment where priorities can change quickly.

Key Responsibilities

• Coordinate end-to-end air, ocean, and ground freight shipments, from booking through final delivery
• Arrange transportation with airlines, ocean carriers, trucking companies, warehouses, and other logistics partners
• Prepare, review, and maintain accurate shipping and customs documentation, including Bills of Lading, Air Waybills, commercial invoices, packing lists, certificates of origin, and related documents
• Coordinate with customs brokers and other service providers to support smooth and timely clearance
• Track and trace shipments and provide proactive status updates to customers and internal stakeholders
• Monitor shipment milestones, identify potential delays, and take timely corrective action
• Communicate with customers, carriers, overseas agents, brokers, and vendors to ensure expectations and delivery requirements are met
• Maintain accurate shipment files and records within the company’s logistics or freight management system
• Review shipment details, rates, charges, and documentation for accuracy
• Assist with freight quotations, bookings, billing, and other operational requirements as needed
• Resolve shipment discrepancies, service issues, and delivery challenges professionally and efficiently
• Ensure shipments are handled in accordance with applicable customs requirements, international trade regulations, Incoterms®, and company procedures
• Work collaboratively with sales, accounting, warehouse, and operations teams to provide a seamless customer experience
• Identify opportunities to improve processes, reduce errors, and enhance service quality
• Support other operational projects and responsibilities as the business continues to grow

What We’re Looking For

• 2+ years of experience in freight forwarding, logistics, transportation, or a related field
• Strong understanding of international shipping and freight forwarding processes
• Practical knowledge of Incoterms®, customs procedures, and import/export documentation
• Experience coordinating with carriers, customs brokers, truckers, warehouses, and/or overseas agents
• Experience with air and ocean freight; ground and cross-border experience is an asset
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple shipments, priorities, and deadlines simultaneously
• Strong problem-solving skills and the ability to remain calm under pressure
• Excellent written and verbal communication skills in English
• French is considered an asset
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Experience with a transportation management system, freight forwarding software, or platforms such as CargoWise is an asset
• A customer-first mindset and a genuine interest in delivering high-quality service

What Success Looks Like

In this role, success means our customers know where their freight is, shipments move according to plan, documentation is accurate, and issues are addressed quickly and professionally.

You’ll be someone who takes ownership, follows through on commitments, communicates before being asked, and looks for solutions rather than simply identifying problems.

Why Join Keen & Able Logistics?

• Competitive salary and benefits package
• A collaborative and supportive team environment
• Opportunities to learn, grow, and take on additional responsibility
• Exposure to a wide range of domestic and international freight movements
• A growing company where your contribution can have a direct impact
• A culture built around integrity, accountability, agility, and customer success

Keen & Able Logistics is an equal opportunity employer.