End-to-End Freight Forwarding Specialist

Keen & Able Logistics; Saint-Eustache; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative team environment

Growth opportunities

Exposure to international freight

Direct impact on company growth

Job summary

Keen & Able Logistics in Saint-Eustache, QC is seeking a Freight Forwarding Logistics Coordinator to manage shipments end-to-end, from booking to delivery, coordinating with customers, carriers, customs brokers and internal teams.

This role requires an organized, detail-oriented professional who can thrive in a fast-paced environment and optimize documentation, timelines and service quality across air, ocean and ground freight. French is an asset and CargoWise experience is valued.

Qualifications

• 2+ years of experience in freight forwarding, logistics, transportation, or a related field.
• Strong understanding of international shipping and freight forwarding processes.
• Practical knowledge of Incoterms, customs procedures, and import/export documentation.
• Experience coordinating with carriers, customs brokers, truckers, warehouses, and/or overseas agents.
• Experience with air and ocean freight; ground and cross-border experience is an asset.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple shipments, priorities, and deadlines simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent written and verbal communication skills in English.
• French is considered an asset.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience with a transportation management system, freight forwarding software, or platforms such as CargoWise is an asset.
• A customer-first mindset and a genuine interest in delivering high-quality service.

Responsibilities

• Coordinate end-to-end air, ocean, and ground freight shipments from booking through final delivery.
• Arrange transportation with airlines, ocean carriers, trucking companies, warehouses, and other logistics partners.
• Prepare, review, and maintain accurate shipping and customs documentation.
• Coordinate with customs brokers and other service providers to support smooth clearance.
• Track and trace shipments and provide proactive status updates to customers and internal stakeholders.
• Monitor shipment milestones, identify delays, and take timely corrective action.
• Communicate with customers, carriers, overseas agents, brokers, and vendors to ensure delivery requirements are met.
• Maintain accurate shipment files and records in the logistics system.
• Review shipment details, rates, charges, and documentation for accuracy.
• Assist with freight quotations, bookings, billing, and other operational requirements.
• Resolve shipment discrepancies, service issues, and delivery challenges professionally.
• Ensure shipments comply with customs requirements, trade regulations, Incoterms, and internal procedures.
• Collaborate with sales, accounting, warehouse, and operations teams for a seamless experience.
• Identify opportunities to improve processes and service quality.
• Support other operational projects as the business grows.

Skills

Freight forwarding

Logistics coordination

Incoterms expertise

Documentation accuracy

English communication

French language (asset)

Tools

CargoWise

Microsoft Excel

Outlook

Job description

Keen & Able Logistics in Saint-Eustache, QC is seeking a Freight Forwarding Logistics Coordinator to manage shipments end-to-end, from booking to delivery, coordinating with customers, carriers, customs brokers and internal teams.

This role requires an organized, detail-oriented professional who can thrive in a fast-paced environment and optimize documentation, timelines and service quality across air, ocean and ground freight. French is an asset and CargoWise experience is valued.