Freight Forwarding Coordinator - Transborder & Automotive

rhe; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

rhe is seeking an experienced Freight Forwarding Coordinator in Mississauga to manage end-to-end cross-border shipments for Canada, the U.S., and Mexico. You will coordinate carriers, quote rates, and ensure compliance with shipping documents while maintaining tight delivery timelines.

You will track milestones, resolve issues, and collaborate with customers, brokers, and internal teams to optimize service quality and costs.

Qualifications

• Minimum 3 years of hands-on freight forwarding experience coordinating ground/transborder shipments.
• Experience with Canada–U.S. and/or Canada–U.S.–Mexico cross-border shipments.
• Experience coordinating with third-party carriers and managing shipment documentation.
• Familiarity with Bills of Lading, PODs, and cross-border billing processes.

Responsibilities

• Coordinate cross-border ground freight shipments end-to-end from pickup to delivery.
• Manage shipments between Canada, the United States, and Mexico to meet timelines.
• Coordinate third-party carriers and monitor milestones for on-time delivery.
• Source capacity, negotiate spot rates, and balance cost and service.
• Prepare and review B/Ls and shipping documents; ensure accuracy.
• Track shipments, provide status updates, and issue proactive alerts.
• Resolve delays, border issues, and other operational exceptions.
• Review carrier invoices and support accurate customer billing.
• Maintain shipment records in the TMS and linked systems.

Skills

Cross-border coordination

Communication skills

Organizational skills

Attention to detail

Problem solving

Education

Post-secondary education in Supply Chain Management or Logistics

Tools

TMS

Freight forwarding systems

Job description

What You Can Expect :

• Coordinate cross-border ground freight shipments end-to-end, including pickup, carrier assignment, border movement, delivery, and Proof of Delivery.
• Manage shipments between Canada, the United States, and Mexico, ensuring customer requirements and delivery timelines are met.
• Coordinate third-party carriers and transportation partners for FTL, LTL and other ground transportation requirements.
• Support automotive and time-critical shipments, proactively monitoring milestones and escalating potential service failures.
• Source carrier capacity and negotiate spot and transactional freight rates while balancing cost, capacity, and service requirements.
• Prepare, issue, and review Bills of Lading and other transportation/shipping documentation.
• Coordinate with customers, carriers, customs brokers, internal teams, and other stakeholders to support efficient cross-border movement.
• Track shipments proactively and provide customers with timely status updates, pre-alerts, and exception notifications.
• Troubleshoot delays, missed pickups/deliveries, border issues, carrier capacity challenges, and other operational exceptions.
• Monitor and obtain Proofs of Delivery and ensure shipment files are completed accurately and on time.
• Review carrier invoices, approve payables, reconcile transportation costs, and support accurate customer billing.
• Manage freight claims and service exceptions in accordance with company procedures.
• Maintain complete and accurate shipment records within the transportation/freight forwarding system.
• Identify recurring operational issues and work with internal teams and transportation partners to improve service and efficiency.

What You Bring:

• Minimum 3 years of hands-on freight forwarding experience, specifically coordinating ground/transborder shipments.
• Previous experience working for a freight forwarder, international logistics provider, or 3PL within a freight forwarding operation is required.
• Demonstrated experience coordinating Canada-U.S. and/or Canada-U.S.-Mexico cross-border freight.
• Experience managing shipments with third-party carriers from booking/pickup through final delivery.
• Strong working knowledge of FTL and LTL transportation, carrier coordination, freight rates, Bills of Lading, PODs, and shipment documentation.
• Experience supporting automotive customers, automotive freight, or time-critical/JIT transportation is strongly preferred.
• Working knowledge of cross-border transportation processes and coordination with customs brokers.
• Experience managing shipment exceptions, carrier delays, claims, accessorial charges, and other operational issues.
• Experience with freight forwarding, TMS, or transportation management systems.
• Strong customer communication skills and the ability to manage customer expectations in a time-sensitive operational environment.
• Excellent organization, attention to detail, and ability to independently manage multiple active shipments and priorities.
• Post-secondary education in Supply Chain Management, Logistics, International Transportation, or a related field is an asset.