Fraud Prevention Officer

RBC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

RBC Royal Bank is seeking a Fraud Prevention Officer to enhance its risk mitigation strategy and provide excellent client service. The role involves investigating fraud transactions, maintaining a proactive approach to risk, and ensuring quality service delivery. Join a collaborative team focused on making a meaningful impact while enjoying opportunities for career advancement and comprehensive benefits.

Benefits

Opportunities for career advancement

Comprehensive benefits and bonuses

Mentorship and leadership exposure

Work in a collaborative, high-performing team

Qualifications

• Bilingual in English and French.
• Strong investigative and analytical skills required.
• Ability to focus on time-sensitive cases and meet deadlines.

Responsibilities

• Support RBC's Client First strategy by investigating potential fraud transactions.
• Minimize operational risk and negative client impacts.
• Ensure quality and compliance with business Service Level Agreements (SLAs).

Skills

Investigative skills

Analytical skills

Strong communication

Computer skills

Anti-Money Laundering (AML)

Fraud Management

Job description

Job Summary

Job Description

What is the opportunity?

As a Fraud Prevention Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.

Please note: This position is open to applicants from Montreal and Toronto.

What will you do?

• Support RBC Royal Bank’s Client First strategy and deliver a superior experience by providing quality service to clients and investigating potential fraud transactions via various channels.
• Maintain a proactive approach to mitigate fraudulent activity at the source.
• Ensure operational risk and loss are minimized, and negative client impact is kept to a minimum.
• Take full accountability for the quality and accuracy of daily responsibilities, focusing on client experience, efficiency, and operational risk.
• Provide consistent service within established benchmarks, contributing to the achievement of business Service Level Agreements (SLAs).

What do you need to succeed?

Must-have

• Bilingual in English and French, as you will communicate with RBC partners and employees across Canada.
• Strong investigative and analytical skills.
• Ability to focus on time-sensitive cases, meet deadlines, and adhere to SLAs.
• Strong communication and computer skills.
• Sense of urgency and adaptability to change.
• Innovative mindset focused on simplification and efficiency.
• Flexibility for work schedules and locations, including statutory holidays.
• Shift availability: Monday-Sunday, 8am-Midnight.

Nice-to-have

• Experience in fraud prevention.

What’s in it for you?

• Opportunities for career advancement.
• Mentorship and leadership exposure.
• Comprehensive benefits and bonuses.
• The chance to make a meaningful impact.
• Work in a collaborative, high-performing team.

RBC supports flexible work arrangements where possible. Details to be discussed with the hiring manager.

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering, Financial Regulation, Fraud Management, Risk Control.

Additional Job Details

Address: YORK MILLS CENTRE, 10 YORK MILLS RD, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-25

Application Deadline: 2025-07-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

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