Bilingual Fraud Prevention Officer

RBC; Toronto; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading bank in Canada seeks a Fraud Prevention Officer to support its Client First strategy. In this role, you will investigate potential fraud transactions, ensuring operational risks are minimized while providing excellent service to clients. You will work in a dynamic environment that promotes collaboration, growth, and community impact while managing your schedule flexibly.

Benefits

Mentorship opportunities

Career advancement

Comprehensive rewards

Dynamic team environment

Qualifications

• Bilingual in English and French required.
• Strong investigative and analytical skills essential.
• Ability to handle time-sensitive cases and adhere to deadlines.

Responsibilities

• Investigate potential fraud transactions to mitigate risks.
• Ensure operational risk and losses are minimized.
• Maintain quality service to clients while meeting business SLAs.

Skills

Investigative skills

Analytical skills

Communication

Flexibility

Computer skills

Job description

Job Summary

Job Description

What is the opportunity?

As a Fraud Prevention Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC's risk mitigation through analysis and investigation of potential fraud transactions.

Please note: This position is open to applicants from Montreal and Toronto.

What will you do?

• Support RBC's Client First strategy by providing quality service and investigating potential fraud transactions through various channels.
• Proactively mitigate fraudulent activity at its source.
• Ensure operational risk and losses are minimized, and negative client impact is kept to a minimum.
• Take full accountability for the quality and accuracy of your daily responsibilities, balancing client experience, efficiency, and operational risk.
• Provide consistent service within established benchmarks to meet business Service Level Agreements (SLAs).

What do you need to succeed?

Must-have

• Bilingual in English and French, as you will communicate with partners and employees across Canada.
• Strong investigative and analytical skills.
• Ability to focus on time-sensitive cases, meet deadlines, and adhere to SLAs.
• Strong communication and computer skills.
• Sense of urgency and adaptability to change.
• Innovative mindset to simplify processes and improve efficiency.
• Flexibility in work schedules and locations, including statutory holidays.
• Availability for shifts Monday-Sunday between 8 am and Midnight.

Nice-to-have

• Experience in fraud prevention.

What’s in it for you?

We promote growth, collaboration, and community impact. Benefits include career advancement, mentorship, comprehensive rewards, and a dynamic team environment.

RBC supports flexible work arrangements, details to be discussed with the Hiring Manager.

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering, Financial Regulation, Fraud Management, Risk Control

Additional Job Details

Address: YORK MILLS CENTRE, 10 YORK MILLS RD, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-25

Application Deadline: 2025-07-19

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

RBC values diversity and inclusion, fostering a respectful workplace that supports employee growth, collaboration, and innovation.

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