Security Lead Front of House Associate (Yonge / Shuter)

Sweat & Tonic; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading fitness and wellness company as a Security Lead Front of House Associate in Toronto. This role emphasizes security and guest experience, requiring strong observational skills and the ability to manage conflicts. Enjoy competitive compensation, a bonus incentive, and various employee perks while being part of a dynamic team focused on disrupting the fitness industry.

Benefits

Quarterly bonus incentive program

Unlimited S&T membership for you and a loved one

Additional paid vacation day on your birthday

40% off at Sweat and Tonic shop

20% off at Tonic Bar

Access to discounts at up to 5,000 retailers across Canada

Qualifications

• 1-2 years in customer service or hospitality, ideally with a premium brand.
• Knowledge of local laws and regulations pertaining to security.
• Self-motivated with a strong orientation to teamwork.

Responsibilities

• Control building access and ensure authorized entry.
• Patrol premises to prevent theft and address suspicious behavior.
• Support shift manager with studio operations.

Skills

Observational skills

Conflict resolution

Communication

Education

Certification in First Aid / CPR

Job description

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's luxury wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels : In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About the Role

The Security Lead Front of House Associate will be responsible for prioritizing security, safety, and guest experience above all. They will utilize strong observation, anticipation, and de-escalation skills and respond to security concerns swiftly or proactively, minimizing disruption and maximizing safety. The candidate must be available early morning, afternoon, or late evening shifts. They will be a team player who works cross functionally using excellent problem solving skills and an ability to take initiative and assist with studio tasks, finding effective solutions without direction. As a valued member of the Front of House team, they will lead by example, actively engaging with guests, fostering positive and lasting relationships within our community.

Primary Job Responsibilities | Security

• Control building access and ensure only authorized entry.
• Patrol to prevent theft and address suspicious behavior.
• Manage incidents calmly, including with homeless or intoxicated individuals.
• De-escalate and resolve conflicts, and report incidents to management.
• Work with law enforcement when needed.
• Assist customers and staff, maintaining security presence.
• Follow security policies and legal guidelines.
• Respond to emergencies and follow protocols.

Primary Job Responsibilities | Guest Experience

• Support Shift Manager in studio operations, technical issues, and guest services.
• Greet and assist members; handle inquiries, concerns, and account management.
• Maintain clean studio spaces and assist with opening / closing procedures.
• Perform ad hoc tasks across departments as needed.

About You

• Previous experience in security, law enforcement, or a related field is preferred.
• Strong observational skills with the ability to remain calm and composed in high-pressure situations.
• Excellent communication and interpersonal skills, with a focus on conflict resolution and de-escalation.
• Knowledge of local laws and regulations pertaining to security and public safety.
• Self-motivated with a strong orientation to work collaboratively and an ‘all hands on deck’ attitude.
• Physically able to stand for extended periods of time, walk, and respond to incidents.
• 1-2 years in customer service or hospitality, ideally with a premium brand.
• Certification in First Aid / CPR or willingness to obtain certification is desirable.
• A personal interest in health and fitness would be considered an advantage.

Compensation and Benefits

• Base salary $26 / hour
• Quarterly bonus incentive program
• Unlimited S&T membership for you and a loved one
• Additional paid vacation day on your birthday
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada

Inclusion and Equal Opportunity Employment :

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.