Fraud Insights & Reporting Leader

Sun Life; Kitchener; Hybrid; CAD 80,000 - 128,000; Full time

Job summary

Sun Life is seeking a Manager, Fraud Reporting & Insights in hybrid Canada to transform complex fraud data into actionable reports and insights for senior leadership. You will drive the evolution of reporting capabilities, data strategy, and governance to deliver a single trusted view of fraud performance across Sun Life Canada.

You will lead reporting programs, dashboards, and governance, partnering with Technology, Data, and Business teams to improve data quality and reporting maturity.

Qualifications

• Strong analytical and critical thinking to identify patterns, trends, and emerging risks within complex datasets.
• Ability to translate technical information and detailed data into clear, meaningful business insights for diverse audiences.
• Strong reporting and data storytelling capabilities, including development of executive-level dashboards and management reporting.
• Experience developing reporting frameworks, performance metrics, governance processes, and reporting standards.
• Strong partnership, networking, and influencing skills across multiple stakeholder groups.
• Exceptional verbal and written communication skills for presenting findings to senior leaders.
• Demonstrated ability to prioritize and balance concurrent reporting, analytical, and business-support activities in a fast-paced environment.

Responsibilities

• Lead the development, production, and continuous improvement of fraud risk management reporting and management information across the organization.
• Maintain reporting inventory and reporting governance framework, ensuring reporting remains relevant, accurate, and aligned to business needs.
• Produce and oversee recurring fraud reporting, executive dashboards, scorecards, and performance metrics for senior leadership and key stakeholders.
• Act as the primary triage and coordination point for reporting requests, managing priorities, stakeholder expectations, and delivery timelines.
• Track, prioritize, and facilitate resolution of open reporting enhancement requests, ensuring alignment with FRM strategic objectives.
• Establish and maintain data dictionaries, metric definitions, and reporting standards to support a single source of truth across fraud risk management.
• Analyze fraud trends, operational performance indicators, emerging risks, and business impacts to identify meaningful insights and opportunities for action.
• Translate detailed fraud case activity and operational data into concise, executive-level reporting and recommendations that support decision making.
• Support fraud governance forums, leadership discussions, reporting reviews, and executive package development through analysis, commentary, and presentation materials.
• Partner with Technology, Data, and Business teams to improve data quality, reporting automation, and overall reporting maturity.

Job description

Sun Life is seeking a Manager, Fraud Reporting & Insights in hybrid Canada to transform complex fraud data into actionable reports and insights for senior leadership. You will drive the evolution of reporting capabilities, data strategy, and governance to deliver a single trusted view of fraud performance across Sun Life Canada.

You will lead reporting programs, dashboards, and governance, partnering with Technology, Data, and Business teams to improve data quality and reporting maturity.