Manager, Fraud Reporting & Insights

Sun Life; Kitchener; Hybrid; CAD 80,000 - 128,000; Full time

Job summary

Sun Life is seeking a Manager, Fraud Reporting & Insights in hybrid Canada to transform complex fraud data into actionable reports and insights for senior leadership. You will drive the evolution of reporting capabilities, data strategy, and governance to deliver a single trusted view of fraud performance across Sun Life Canada.

You will lead reporting programs, dashboards, and governance, partnering with Technology, Data, and Business teams to improve data quality and reporting maturity.

Qualifications

• Strong analytical and critical thinking to identify patterns, trends, and emerging risks within complex datasets.
• Ability to translate technical information and detailed data into clear, meaningful business insights for diverse audiences.
• Strong reporting and data storytelling capabilities, including development of executive-level dashboards and management reporting.
• Experience developing reporting frameworks, performance metrics, governance processes, and reporting standards.
• Strong partnership, networking, and influencing skills across multiple stakeholder groups.
• Exceptional verbal and written communication skills for presenting findings to senior leaders.
• Demonstrated ability to prioritize and balance concurrent reporting, analytical, and business-support activities in a fast-paced environment.

Responsibilities

• Lead the development, production, and continuous improvement of fraud risk management reporting and management information across the organization.
• Maintain reporting inventory and reporting governance framework, ensuring reporting remains relevant, accurate, and aligned to business needs.
• Produce and oversee recurring fraud reporting, executive dashboards, scorecards, and performance metrics for senior leadership and key stakeholders.
• Act as the primary triage and coordination point for reporting requests, managing priorities, stakeholder expectations, and delivery timelines.
• Track, prioritize, and facilitate resolution of open reporting enhancement requests, ensuring alignment with FRM strategic objectives.
• Establish and maintain data dictionaries, metric definitions, and reporting standards to support a single source of truth across fraud risk management.
• Analyze fraud trends, operational performance indicators, emerging risks, and business impacts to identify meaningful insights and opportunities for action.
• Translate detailed fraud case activity and operational data into concise, executive-level reporting and recommendations that support decision making.
• Support fraud governance forums, leadership discussions, reporting reviews, and executive package development through analysis, commentary, and presentation materials.
• Partner with Technology, Data, and Business teams to improve data quality, reporting automation, and overall reporting maturity.

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Location: hybrid

Fraud Risk Management (FRM) plays a critical role in protecting Sun Life, its clients, and advisors, from financial crime and fraud-related threats. The FRM Reporting & Insights team serves as the central source of fraud management reporting, analytics, and data-driven insights, providing leadership with a clear understanding of fraud trends, emerging risks, operational performance, and program effectiveness.

As Manager, Fraud Reporting & Insights, you will act as a strategic partner to Fraud leadership and business stakeholders by transforming complex case-level data from multiple source systems into meaningful reporting and actionable insights.

Working across FRM, Technology, Analytics, and business partners, you will lead the evolution of reporting capabilities, data strategy and governance practices, and management information frameworks, using analytical storytelling to deliver a single, trusted view of fraud performance and risk across Sun Life Canada.

What will you do?

• Lead the development, production, and continuous improvement of fraud risk management reporting and management information across the organization.
• Maintain reporting inventory and reporting governance framework, ensuring reporting remains relevant, accurate, and aligned to business needs.
• Produce and oversee recurring fraud reporting, executive dashboards, scorecards, and performance metrics for senior leadership and key stakeholders.
• Act as the primary triage and coordination point for reporting requests, managing priorities, stakeholder expectations, and delivery timelines.
• Track, prioritize, and facilitate resolution of open reporting enhancement requests, ensuring alignment with FRM strategic objectives.
• Establish and maintain data dictionaries, metric definitions, and reporting standards to support a single source of truth across fraud risk management.
• Analyze fraud trends, operational performance indicators, emerging risks, and business impacts to identify meaningful insights and opportunities for action.
• Translate detailed fraud case activity and operational data into concise, executive-level reporting and recommendations that support decision making.
• Support fraud governance forums, leadership discussions, reporting reviews, and executive package development through analysis, commentary, and presentation materials.
• Partner with Technology, Data, and Business teams to improve data quality, reporting automation, and overall reporting maturity.

What do you need to succeed?

• Strong analytical and critical thinking skills with the ability to identify patterns, trends, and emerging risks within complex datasets.
• Ability to translate technical information and detailed operational data into clear, meaningful business insights for diverse audiences.
• Strong reporting and data storytelling capabilities, including development of executive-level dashboards, presentations, and management reporting.
• Experience developing reporting frameworks, performance metrics, governance processes, and operational reporting standards.
• Strong partnership, networking, and influencing skills with the ability to work effectively across multiple stakeholder groups.
• Exceptional verbal and written communication skills, including experience presenting findings and recommendations to senior leaders.
• Demonstrated ability to effectively prioritize and balance concurrent reporting, analytical, and business support activities in a fast-paced environment, ensuring timely delivery of high-quality outcomes.

Assets

• Experience in the Canadian financial services industry within Fraud Risk Management, Financial Crime, Risk Management, Compliance, Operations, or a related discipline.
• Experience developing operational reporting, executive dashboards, scorecards, or management information programs.
• Knowledge of fraud operations, fraud typologies, fraud controls, and fraud risk management practices.
• Experience working with reporting and analytics tools, data visualization platforms, and business intelligence solutions.
• Strong data analysis and interpretation skills, including the ability to synthesize information from multiple source systems.
• Experience driving reporting automation, process optimization, and reporting improvements.
• Background in stakeholder engagement, business enablement, or advisory functions.

Reasons why you should join us under the sun

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential.
• In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights forthe 16th consecutive year, leading Canadian insurers.
• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

Requirement

This role requires Reliability Security Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Salary Range

80,000/80 000 - 128,000/128 000

Job Category

Risk Management

Posting End Date

26/08/2026