Franchise Collision Support & Quality Coach

Fix Network; Edmonton; Remote; CAD 70,000 - 100,000; Full time

Job summary

Fix Network is seeking a Field-Based Franchise Operations Specialist to support franchise partners in achieving quality, performance, and operational excellence standards across Canada.

You will coach franchise teams, conduct reinspections, review estimates, and collaborate with Area Managers to implement improvements while traveling extensively. This role demands strong communication, organization, and customer service focus to drive field success.

Qualifications

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Proven coaching, communication, and relationship-building skills.
• Ability to solve problems and manage multiple priorities.
• Customer service oriented and collaborative with diverse stakeholders.
• Valid Canadian driver’s license with a strong driving record.
• Willingness to travel extensively within the assigned region and across Canada.

Responsibilities

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to align with insurance partner requirements.
• Coach and train franchise teams on insurance guidelines, estimating systems, parts program utilization, tools and processes.
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather events.

Skills

Coaching

Communication

Relationship-building

Problem solving

Multitasking

Customer service

MS Office

Driver’s license

Travel willingness

Tools

Microsoft Office Suite

Job description

Fix Network is seeking a Field-Based Franchise Operations Specialist to support franchise partners in achieving quality, performance, and operational excellence standards across Canada.

You will coach franchise teams, conduct reinspections, review estimates, and collaborate with Area Managers to implement improvements while traveling extensively. This role demands strong communication, organization, and customer service focus to drive field success.