Field Collision Support & Performance Coach

Rippling; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental coverage

Group benefits program

RRSP program

Job summary

Fix Network is seeking a Support Specialist in Canada to provide technical and operational support to franchisees, troubleshoot issues, and collaborate with operations teams. This field-based role requires travel within the region and across Canada to ensure service quality and performance.

You will work with franchise partners, medical? no, and cross-functional teams to resolve issues, deliver training, and drive continuous improvement in operations and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Responsibilities

• Support franchise partners to meet quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on: Insurance guidelines and procedures; Estimating systems and best practices; Operational tools and processes.
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

Skills

Collision repair industry experience

Damage appraisal

Production management

Coaching

Communication

Relationship-building

Problem solving

Multitasking

Customer service

Microsoft Office

Driver's license

Travel willingness

Tools

Outlook

Word

Excel

PowerPoint

Job description

Fix Network is seeking a Support Specialist in Canada to provide technical and operational support to franchisees, troubleshoot issues, and collaborate with operations teams. This field-based role requires travel within the region and across Canada to ensure service quality and performance.

You will work with franchise partners, medical? no, and cross-functional teams to resolve issues, deliver training, and drive continuous improvement in operations and customer satisfaction.