Collision Support Specialist

Fix Network World; Calgary; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Health and dental coverage

Group benefits program

Employer RRSP program

Job summary

Fix Network World is seeking a Support Specialist to provide technical support to franchisees and operations teams. You will troubleshoot issues, conduct reinspections for warranty claims, and coach franchise teams on insurance guidelines and estimating practices.

The role requires ensuring operational excellence, documenting activities, and traveling extensively within the assigned region across Canada. A strong customer service mindset and ability to manage multiple priorities are essential.

Qualifications

• 3+ years of experience in the collision repair industry.
• Experience with damage appraisal and production management.
• Strong coaching and communication skills.

Responsibilities

• Support franchise partners in achieving quality, performance, and operational excellence.
• Conduct vehicle reinspections for warranty claims and quality control.
• Review repair estimates to align with insurer requirements.
• Coach franchise teams on insurance guidelines, estimating systems, and parts programs.
• Provide day-to-day support to shops and document activities in the Franchise Management System.
• Collaborate with Area Managers to identify improvements and resolve issues.
• Analyze root causes of performance challenges and implement solutions.
• Assist locations during catastrophe events like hailstorms and floods.

Skills

Coaching

Communication

Relationship-building

Tools

Microsoft Office Suite

Job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.

What You'll Do

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on:
• Insurance guidelines and procedures
• Estimating systems and best practices
• Parts program utilization
• Operational tools and processes
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We're Looking For

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In This Role, You'll Enjoy

• A dynamic field-based position with significant impact on franchise success.
• Opportunities to collaborate with industry experts and leaders.
• Professional growth and career development within a growing international organization.
• A collaborative and supportive team environment.
• A competitive compensation, based on experience and qualifications.
• Group benefits program, including health and dental coverage.
• Employer RRSP program to help you invest in your future.

Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.