Fragrance Specialist

Rennaï; Mount Royal; On-site; CAD 40,000 - 60,000; Full time

Job summary

Rennaï, a leading retail beauty brand in Montreal, is seeking passionate individuals for roles focused on client engagement and fragrance consultations. Candidates should have over 2 years of experience in the fragrance industry, exceptional communication and interpersonal skills, and a flexible schedule to serve clients effectively. Join us to provide elevated self-care experiences and drive sales excellence in an inspiring and dynamic retail environment.

Qualifications

• 2+ years of experience in the fragrance industry.
• General knowledge of different fragrance brands.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Build trusted relationships through active listening and engagement.
• Provide exceptional client service and ensure client satisfaction.
• Educate clients on fragrance families and guide them in fragrance discovery.
• Drive conversion and achieve sales targets.
• Support event activations and promotional initiatives.

Skills

Exceptional active listening

Communication skills

Interpersonal skills

Problem-solving

Self-motivated

Education

High school diploma or equivalent

Job description

About Rennaï

Rennaï is a fast‑growing retail beauty and modern self‑care brand on a mission to make 360° self‑care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

Client Experience

• Build trusted relationships through active listening, genuine engagement, and professional, empathetic communication.
• Provide exceptional client service by addressing inquiries, solving issues, and ensuring client satisfaction.
• Offer elevated self‑care services and experiential touchpoints to every client.

Expert Product Knowledge

• Maintain deep knowledge of our luxury fragrance portfolio, including scent composition, brand story, and usage recommendations.
• Stay up to date with new fragrance launches to provide accurate, relevant, and inspiring product guidance.

Fragrance Consultations

• Educate clients on fragrance families, scent profiles, and product benefits.
• Guide clients in discovering the perfect fragrance for every mood or occasion.
• Provide tailored product recommendations and offer samples to enhance client engagement.

Sales Excellence

• Consistently meet and exceed sales goals and KPIs provided by Rennaï and aligned with the Brand Experience Ambassador expectations.
• Drive conversion, units per transaction (UPT), and sales per hour (SPH) performance to achieve counter and store targets.
• Open new client profiles and capture client data with accuracy to support personalization and future engagement.

Client Relationship Building

• Leverage CRM tools to build, track, and nurture strong client relationships.
• Conduct follow‑ups, outreach, and tailored communication to encourage repeat visits and foster long‑term loyalty.

Event & Activation Support

• Support event activations, promotional moments, and brand initiatives by actively booking clients and reaching assigned event targets.
• Champion and help execute new product launches, ensuring compelling storytelling and strong product visibility.

Team Collaboration & Brand Contribution

• Collaborate with team members to achieve total brand counter goals and contribute to a positive, high‑performance environment.
• Uphold Rennaï’s values, service standards, and luxury retail aesthetics in every interaction.

Goals

• Successfully achieve department and brand goals through confident communication of product value and exceptional service delivery.
• Utilize interpersonal skills to upsell, cross‑sell, and tailor recommendations to each client’s self‑care needs.

Rennaï Representation

• Embody Rennaï’s values, authenticity, and esthetic with pride and professionalism.
• Serve as a passionate brand ambassador both in‑store and during events.

Continuous Learning

• Embrace a growth mindset by staying up‑to‑date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST YEAR

Months 1 – 5

• Training on brands, company culture, and ways of working.
• Preparing for store opening and learning policies and procedures, and technologies/platforms.

Month 6+

• Store opening, operations, client service, continued brand education, and active contribution to sales KPIs and performance metrics.

Skills and Experience You Will Need

• 2+ years of experience in the fragrance industry.
• High school diploma or equivalent.
• General knowledge of different fragrance brands.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse clientele.
• Self‑motivated, with a proactive approach to problem‑solving.
• Professional appearance and demeanor.
• Ability to work in a fast‑paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays.

Bonus Points If You

• Have experience in luxury beauty or fragrance retail.
• Are passionate about perfumery and emerging scent trends.
• Embrace a self‑care and wellness‑focused lifestyle.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our client’s lives.