Forward Deployed Engineer

Social Leverage; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Ribbon is hiring a Forward Deployed Engineer to own the technical customer journey from onboarding to adoption in Toronto, Canada. You will work directly with customers to understand hiring workflows, configure Ribbon for their needs, and help launch AI-powered recruiting across teams.

In this hands-on role, you will collaborate with engineering, product, and success teams to tailor implementations, troubleshoot issues, and turn customer insights into scalable solutions.

Qualifications

• 1+ years in software engineering or a similar technical customer-facing role.
• Comfort with APIs, integrations, data flows, and implementation workflows.
• Interest in ATS integrations and SaaS deployments.
• Familiarity with ATS platforms (Greenhouse, Lever, iCIMS, Workday) is a plus.

Responsibilities

• Own technical implementation for customers from onboarding to launch and optimization.
• Understand each customer’s hiring process and tailor Ribbon to their needs.
• Configure environments, interview flows, integrations, and reporting.
• Troubleshoot issues and collaborate with Engineering to resolve problems.
• Partner with Success, Sales, Product, and Engineering to scale solutions.

Skills

Consumer Engagement

Data Mapping

Problem Solving

Software Engineering

Software Project Management

Technical Support

Job description

Own the technical customer journey from implementation through adoption. As Ribbon’s Forward Deployed Engineer, you’ll work directly with customers to understand their hiring workflows, configure Ribbon for their needs, and help them successfully launch AI-powered recruiting across their teams.

You’ll sit at the intersection of customers, product, engineering, and customer success. This is a hands-on role for someone who enjoys solving customer problems, working with software, and turning real-world workflows into scalable product solutions.

About Ribbon

Ribbon is building the future of hiring: faster, smarter, and built for scale. Recognized by Fast Company as one of the Most Innovative Companies of 2026 and featured by The New York Times, BBC, Inc., and Bloomberg, we’re helping employers find the right people 10× faster. Our always-on voice AI interviewer screens candidates in minutes, identifies top talent automatically, and frees recruiters to spend time where it matters most. We work with some of the largest Fortune 500s customers in automotive, self-storage, logistics, and high-volume hiring, Ribbon is helping teams dramatically reduce time-to-hire, raise candidate quality, and scale without adding headcount.

How you’ll make an impact

Own technical implementation for customers, from onboarding and configuration through launch and ongoing optimization.

Understand each customer’s hiring process, workflows, systems, and success metrics to help tailor Ribbon to their needs.

Configure customer environments, interview flows, scoring criteria, integrations, reporting, and launch plans.

Troubleshoot customer issues, investigate bugs, document edge cases, and work closely with Engineering to resolve problems quickly.

Partner with Customer Success, Sales, Product, and Engineering to improve implementations, share customer insights, and turn repeatable needs into scalable solutions.

We are looking for someone who

Has 1+ years of experience in software engineering, solutions engineering, implementation, technical support, or a similar technical customer-facing role.

Is comfortable working with APIs, integrations, data flows, technical troubleshooting, and software implementation workflows.

Has experience with, or strong interest in learning, ATS integrations, webhooks, data mapping, and SaaS implementation.

Has any experience with ATS integrations, including building, implementing, supporting, or troubleshooting systems like Greenhouse, Lever, Ashby, Workable, iCIMS, Workday, UKG, or similar platforms.

Can quickly understand how different ATS platforms are structured, including workflows, fields, statuses, and candidate data mapping.

Enjoys working directly with customers and can explain technical concepts clearly to technical and non-technical stakeholders.

Is organized, proactive, and able to manage multiple customer projects, requirements, timelines, and follow-ups.

Is curious, resourceful, and excited to solve ambiguous customer problems in a fast-moving startup environment.

Why Ribbon

Competitive salary + meaningful equity. We want you thinking like an owner because you are one.

Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.

Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.

High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.

Health & wellness stipend. Your mind and body are part of the product.

Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.

Team lunches & meetups in Toronto. A flexible hybrid work environment.

Ready to Standout? How to Apply:

We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.

Apply in Seconds: Click here to start your AI Interview - here

Showcase Your True Potential: Go beyond your resume and let your skills shine.

Stay Tuned: If you’re a match, our team will reach out fast for next steps.

We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.

Location Toronto, ON, Canada

Work Mode On-site

Seniority Entry Level

Function Software Engineering

Company Size 11-50 employees

Skills Consumer Engagement Data Mapping Problem Solving Software Engineering Software Project Management Technical Support