Ford Service Advisor — Growth, Bonuses & Benefits

pagcareers; Brampton; On-site; CAD 45,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee events

Vehicle discounts

Internal career mobility

Job summary

Planet Ford, part of Performance Auto Group, seeks an experienced Service Advisor to join its Ontario team in Brampton. You will identify and document service needs, greet customers professionally, and collaborate with technicians to plan repairs and estimates.

The role emphasizes customer satisfaction, upselling maintenance, and accurate order processing. Ideal candidates have 5+ years as a service advisor, Ford brand familiarity, and solid computer skills.

Qualifications

• Ontario driver’s license and good driving record.
• 5+ years of service advisor experience preferred.
• Ford brand experience is highly preferred.
• CDK experience is an asset.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
• Strong computer skills.
• Good communication skills and attention to detail.
• May be required to work on Saturdays.
• Ability to multi-task and work under pressure.

Responsibilities

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
• Providing service recommendations and estimated costs to customers.
• Performing road tests of customer vehicles to assess customer concerns.
• Ensuring customer satisfaction meets company and manufacturers’ standards.
• Striving to meet the department’s repair order production standards.
• Perform other Service related duties as required by management

Skills

Customer service

Communication skills

Computer skills

Sales capabilities

CDK experience

Ford brand experience

Service advisor experience

Tools

CDK

Job description

Planet Ford, part of Performance Auto Group, seeks an experienced Service Advisor to join its Ontario team in Brampton. You will identify and document service needs, greet customers professionally, and collaborate with technicians to plan repairs and estimates.

The role emphasizes customer satisfaction, upselling maintenance, and accurate order processing. Ideal candidates have 5+ years as a service advisor, Ford brand familiarity, and solid computer skills.