FOODRUNNER - VIP ROOM

Hard Rock Hotels; Ottawa; On-site; CAD 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a premier venue in Ottawa, where you can deliver exceptional service and create memorable experiences for guests. This role offers a chance to work in a vibrant environment filled with music and entertainment, ensuring that every guest receives the rock star treatment they deserve. Join a team that values diversity and is committed to fostering an inclusive workplace culture. If you have a passion for hospitality and a dedication to excellent customer service, this position is perfect for you. Be part of a dynamic team that thrives on providing unforgettable experiences in the heart of Canada's capital.

Qualifications

• Minimum one year of high volume food service experience preferred.
• Ability to stand, sit, and walk for extended periods.

Responsibilities

• Serve guests according to established service standards.
• Communicate customer requests to assigned server.
• Maintain a clean and safe work environment.

Skills

Customer Service

Communication

Teamwork

Time Management

Education

High School Diploma or Equivalent

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Serves all guests according to established standards of service.
• Delivers all items in a timely and courteous manner.
• Assists server as necessary with established pre-bus and pre-set standards.
• Communicates customer requests to assigned server.
• Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers; knowledgeable of restaurant (ordering) systems; expediting systems.
• Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor.
• Completes all set-up and closing duties in a timely fashion.
• Is familiar with all menu; menu specifications; menu abbreviations.
• Adheres to food & beverage policies, procedures, state liquor laws and all related manual material.
• Relays guest complaints/compliments to the appropriate supervisor.
• Demonstrates a courteous, friendly, polite, congenial, professional and efficient attitude.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Promotes positive public/employee relations at all times.
• Performs all other related and compatible duties as assigned.

Qualifications

High school diploma or equivalent preferred; minimum one (1) year high volume food service experience preferred; or equivalent combination of education and experience.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.