Food Services Manager

Chartwell Retirement Residences; Nanaimo; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Leadership development opportunities

Inclusive, supportive workplace

Job summary

Edgewater by Chartwell in Nanaimo North on Long Lake invites experienced food service leaders to join as Food Services Manager. You will oversee the resident dining experience, lead culinary and dining staff, plan menus, and ensure high service quality within regulatory standards.

The role requires strong budgeting, scheduling, and teamwork skills, with a schedule Tue-Sat and some evenings/weekends. Edgewater emphasizes luxury living for active seniors with exceptional service.

Qualifications

• Minimum two years of supervisory experience in food service establishments (retirement, healthcare, and/or hospitality).
• At least one year of front-of-house and customer service experience.
• Post-secondary diploma in Food & Beverage Management or equivalent; Red Seal Chef qualifications and Food Service Supervisor certification preferred.[note: exact wording preserved]
• Valid Food Safe certificate and Serving it Right certificate.

Responsibilities

• Lead planning and execution of daily meals and special event menus.
• Manage food and beverage operations of the Main Dining Room, Bistro Café and Pub.
• Foster relationships with residents and families to enhance satisfaction and resolve concerns.
• Supervise, develop and lead the culinary team and dining staff, including hiring, training, and performance management.
• Manage departmental budgets, optimize purchasing, and monitor costs.
• Ensure compliance with policies and health regulations.
• Collaborate with suppliers and corporate partners to maintain high standards of service.
• Contribute to strategic decisions as a management team member.
• Schedule Tuesday-Saturday with some evenings and weekends; Weekend coverage as Manager on Duty.

Skills

Supervisory experience

Front-of-house & customer service

Budgeting

Scheduling

Microsoft Word & Excel

Leadership & communication

Education

Diploma in Food & Beverage Management or equivalent

Red Seal Chef qualifications (preferred)

Food Service Supervisor certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Edgewater by Chartwell

Join something truly special at Edgewater by Chartwell, a brand-new luxury retirement residence in beautiful Nanaimo North on Long Lake that opened in December 2025. Inspired by the stunning natural surroundings of the West Coast, Edgewater by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service.

Job Description

Are you passionate about creating exceptional dining experiences for seniors? We are currently seeking a dynamic and driven Food Services Manager to play a key role in the elevated dining experience at this community. As the Food Service Manager, you will lead a dedicated culinary and serving team to deliver high-quality meals and outstanding service. In this role, you’ll be responsible for the resident experience and overseeing food services operations, menu planning, team management, and compliance with food safety standards.

Salary Range: $70,000-$80,000

What You’ll Do

• Lead the planning and execution of daily meals and special event menus.
• Manage and oversee the food and beverage operations of the Main Dining Room, Bistro Café and Pub.
• Foster strong relationships with residents and families to enhance satisfaction and resolve concerns.
• Supervise, develop and lead the culinary team and dining staff, including hiring, training, and performance management.
• Manage departmental budgets, optimize purchasing, and monitor food and labour costs.
• Ensure compliance with Chartwell’s policies and relevant provincial and health regulations.
• Collaborate with suppliers and corporate partners to maintain high standards of food service.
• Serve as a key member of the management team, contributing to strategic decisions and operational success.
• Schedule is Tuesday-Saturday with some evening and additional weekend coverage required.
• Rotate as the Manager on Duty for weekend coverage as needed.

What You’ll Bring

• Minimum two years of supervisory experience in food service establishments (retirement, healthcare, and/or hospitality)
• At least one year of front-of-house and customer service experience
• Post-secondary diploma in Food & Beverage Management or equivalent; Red Seal Chef qualifications and Food Service Supervisor certification preferred
• Valid Food Safe certificate and Serving it Right certificate
• Strong leadership, communication, and conflict resolution skills
• Highly organized with strong time management abilities
• Experience with budgeting, purchasing, and scheduling
• Computer literate, including Microsoft Word and Excel
• Knowledge of food safety regulations, special diets, and local suppliers is an asset
• Familiarity with the local community and supplier networks is beneficial
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Must be prepared to respond to emergency situations
• Some local travel may be required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.