Food Service Operations Supervisor

Chartwells - Trent University Food Services; Peterborough; On-site; CAD 42,000 - 54,000; Full time

Job summary

Chartwells - Trent University Food Services is seeking a hands-on Food Service Supervisor in Peterborough, ON. You will maintain a clean environment, manage daily operations and ensure safety and quality standards during peak meal service times.

The role emphasises on-floor leadership, staff training, policy compliance, and responsive problem solving to support a smooth dining experience for the university community.

Responsibilities

• Maintain a clean, neat appearance.
• Deal with problems quickly and efficiently.
• Presence on the floor 90% of shift and during peak meal service times.
• Maintain good client communications.
• Maintain professional relationships with the employees.
• Ensure work and safety training of employees.
• Ensure staff compliance with all Chartwells and Compass Group operating policies and
• Maintain confidentiality of all company policies and procedures.
• Initiate safety inspection, training, and any necessary reports.
• Continually inspect premises, and food service areas, for cleanliness and appearance.
• Assure contract compliance and ensure staff awareness of Chartwells contractual obligations
• Ensure all health and safety and food safety issues are addressed and reported immediately to the unit manager to be resolved promptly.
• Immediately report and assist in any accident investigations and help complete necessary documentation if required.
• Implements and maintains sales and marketing programs.
• Ensure good order and maintenance of all equipment by immediately reporting any deficiencies to the Unit
• Assist management team as needed to support boosting morale of associates.
• Overseas the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation, and safety (meeting HACCP and OSHA guidelines) and portion control.
• Ensures timely meal service to all service areas within the unit. Supervises the serving of meals and responds to customer complaints in person at the time of the complaint.
• Ensures Operational efficiencies and ensures employees are kept busy and not chatting
• Directs and participates in the overall sanitation and safety of the unit, and employees in accordance with all company and governmental agency standards.
• Perform all duties in the safest possible manner and report all health and safety incidents.

Job description

Chartwells - Trent University Food Services is seeking a hands-on Food Service Supervisor in Peterborough, ON. You will maintain a clean environment, manage daily operations and ensure safety and quality standards during peak meal service times.

The role emphasises on-floor leadership, staff training, policy compliance, and responsive problem solving to support a smooth dining experience for the university community.