Food Server Assistant (Busser)

Hyatt Hotels; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join an innovative hospitality leader as a Food Server Assistant, where your role will focus on enhancing guest experiences through attentive service and collaboration. This position offers a dynamic work environment, allowing you to engage with guests and ensure their needs are met efficiently. You'll be part of a supportive team that values inclusivity and personal growth, with opportunities for professional development. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this role is perfect for you. Enjoy fantastic benefits and the chance to be part of a recognized workplace culture that prioritizes employee satisfaction.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional development

Qualifications

• Ability to stand for long periods and lift up to 50 lbs.
• Strong desire to meet guest needs in a fast-paced environment.

Responsibilities

• Assist Food Servers with guest orders and in-room dining setups.
• Maintain cleanliness and adhere to safety procedures.
• Collaborate with kitchen and F&B staff to enhance guest experience.

Skills

Customer Service

Multitasking

Food Safety Hygiene

Education

High School Diploma

Job description

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

We are proud to be recognized as one of the 'Great Place to Work' in Canada for 2025.

The Food Server Assistant (Busser) is responsible primarily for assisting the Food Servers in serving the guest as well as seating customers.

Essential Job Functions:

1. Receive and accurately process guest orders for in-room dining.
2. Prepare and present in-room dining orders according to established standards.
3. Ensure timely and courteous delivery of food and beverages to guest rooms.
4. Set up and arrange in-room dining setups, including table settings and presentation.
5. Provide detailed information about menu items, specials, and promotions to guests.
6. Respond to guest inquiries and address any special requests or dietary restrictions.
7. Collaborate with the Kitchen staff and restaurant servers to coordinate and prioritize orders.
8. Process guest payments and accurately record charges.
9. Report any guest concerns or issues promptly to the F&B Manager or Kitchen Leadership.
10. Maintain cleanliness and orderliness of in-room dining equipment and service areas.
11. Maintain accurate records of in-room dining orders, including special requests and feedback.
12. Follow and ensure adherence to safety procedures and practices within the Food & Beverage Division.
13. Collaborate with the F&B Leadership to manage revenue and expenses.
14. Collaborate with Kitchen staff, F&B Staff, and Front Office teams.
15. Work closely with the cooks and servers to address guest needs and concerns.
16. Implement and maintain sustainable and environmentally responsible practices within in-room dining.
17. Collaborate with the F&B Leadership to optimize the guest experience and revenue generation.
18. Participate in regular meetings to align in-room dining activities with operational needs.
19. Work in a supportive and flexible manner with other employees and other departments.
20. Treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
21. Complete assigned side work.
22. Perform any other reasonable duties and responsibilities as assigned by supervisory personnel.

Other Duties:

1. Report for duty punctually wearing the prescribed uniform standards and name tag.
2. Maintain a high standard of personal appearance and food safety hygiene and adhere to the hotel and department grooming standards.
3. Maintain good working relationships with colleagues and all other departments.
4. Read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
5. Comply with Ontario and Ottawa legislation.
6. Respond to any changes in the department as dictated by the needs of the hotel.
7. Be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
8. Attend training sessions and meetings as and when required.
9. Perform any other reasonable duties and responsibilities as assigned by F&B leadership.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Hours: Flexible and long shifts; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

• Ability to stand during entire shift.
• A true desire to satisfy the needs of others in a fast-paced environment and to multitask efficiently.

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools or controls; lift boxes (up to 50 lbs); talk and hear. Medium work - Exerting up to 50 lbs of force occasionally, and/or 50 lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects.