Food Runner - Flexible Schedule & Benefits

Seminole Hard Rock Hotel & Casino; Ottawa; On-site; CAD 21,000 - 30,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Food Runner to ensure accurate and timely delivery of kitchen orders to guests, while upholding presentation and service standards. You will act as a bridge between the kitchen and front-of-house teams to maintain operational flow during all service periods.

The role emphasizes quick communication, attention to detail, and a customer-focused attitude, with mandatory three-day onboarding and a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Experience in restaurant, hospitality, casino, or customer service considered an asset.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Strong communication and interpersonal skills.
• Ability to stand and walk for extended periods and lift up to 30 lbs (14 kg).
• Availability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Ability to work collaboratively as part of a team.

Responsibilities

• Deliver food orders from the kitchen to guests quickly and accurately.
• Verify each order for accuracy, presentation, and completeness before leaving the kitchen.
• Communicate effectively with servers, chefs, and kitchen staff regarding guest requests and order modifications.
• Describe menu items and answer basic guest questions when required.
• Assist in maintaining cleanliness and organization of dining and service areas.
• Monitor guest tables and support service staff by removing empty dishes and replenishing items as needed.
• Ensure food safety, sanitation, and handling standards are consistently followed.
• Assist with table setup, resetting, and maintaining restaurant readiness throughout service.
• Support special events, banquets, and high-volume service periods as required.
• Promptly communicate guest concerns or service issues to supervisors and managers.
• Follow all company policies, procedures, and health and safety regulations.

Skills

Communication skills

Interpersonal skills

Attention to detail

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Hard Rock Ottawa Hotel & Casino is seeking a Food Runner to ensure accurate and timely delivery of kitchen orders to guests, while upholding presentation and service standards. You will act as a bridge between the kitchen and front-of-house teams to maintain operational flow during all service periods.

The role emphasizes quick communication, attention to detail, and a customer-focused attitude, with mandatory three-day onboarding and a flexible schedule including evenings and weekends.