Lead Beverage Server-HFX Full-Time

Great Canadian; Halifax; Hybrid; CAD 21,000 - 29,000; Full time

Job summary

Great Canadian Entertainment in Halifax is seeking a Beverage Server with light supervisory duties to lead by example and deliver exceptional beverage and food service in a fast-paced casino environment.

This dual role involves assisting the management team, monitoring guest alcohol consumption, and training staff when needed while maintaining the highest guest service standards. A strong team spirit and excellent communication are essential to succeed.

Qualifications

• Minimum Grade 12 or equivalent is required.
• One year food and beverage serving experience in either a bar or restaurant setting is required.
• Cash handling and point of sales experience is required.
• Excellent GEM skills are required.
• Strong sales and organizational skills with the ability to prioritize.
• Ability to stand and carry a tray for the duration of a shift is required.

Responsibilities

• Provides beverage and food service following established standards of service.
• Cleans and buses section.
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
• Point of contact for customer escalations including assessing situations for voiding or comping a meal.
• Responds to basic employee questions/issues.
• Responsible to check the phone for sick calls, may be required to call in replacements.
• Responsible for assigning sections to servers, bartenders and hosts (if applicable).
• Responsible for basic shift training and orientation for new employees from time to time.
• Responsible for organizing EOs (early outs) if necessary.
• Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary.
• Works as a member of the team and provides support to co-workers on shift to ensure an overall exceptional guest experience for all casino guests.
• Exemplifies the four GEM steps and creates Great Experiences and Memories.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators.
• Ensures compliance with licensing laws, health and safety and other statutory regulations Finds ways to play; you are serious about work, without being serious in your demeanor
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day
• Performs other duties as assigned or directed

Skills

GEM skills

Communication

Multitasking

Guest service

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

Under the direction of the Food & Beverage management and supervisory team, this position leads by example and provides exemplary beverage service to casino guests in a fast paced environment. This position is a dual role, working primarily as a Beverage Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Job Duties

• Provides beverage and food service following established standards of service
• Cleans and buses section
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Point of contact for customer escalations including assessing situations for voiding or comping a meal
• Responds to basic employee questions/issues
• Responsible to check the phone for sick calls, may be required to call in replacements
• Responsible for assigning sections to servers, bartenders and hosts (if applicable)
• Responsible for basic shift training and orientation for new employees from time to time
• Responsible for organizing EOs (early outs) if necessary
• Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
• Works as a member of the team and provides support to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
• Exemplifies the four GEM steps and creates Great Experiences and Memories
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations Finds ways to play; you are serious about work, without being serious in your demeanor
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day
• Performs other duties as assigned or directed

Minimum Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum Grade 12 or equivalent is required
• Proven leadership skills and qualities is required
• Excellent GEM skills are required
• Cash handling and point of sales experience is required
• One year food and beverage serving experience in either a bar or restaurant setting is required
• Satisfactory attendance is required
• Strong sales and organizational skills with the ability to prioritize
• Ability to stand and carry a tray for the duration of a shift is required
• Ability to work quickly and efficiently under pressure in a busy, fast-paced environment
• Excellent knowledge of Spirit, Wine and Beer is required
• Must be pleasant, positive, and self-motivated with the ability to multi-task
• Neat, clean and professional appearance is required
• Ability to communicate well with team members
• Ability to commit to offering our guests the highest level of guest service is required
• Must be flexible and able to work various shifts

Minimum Rate (CAD $) | Minimum Salary (CAD $): 18.16
Job Rate (CAD $) | Midpoint Salary (CAD $): 18.16
Maximum Rate (CAD $) | Maximum Salary (CAD $): 18.16
Existing Vacancy: Yes

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Thank you for your interest in Great Canadian Entertainment!

Job Info

• Job Identification 8909
• Job Category Food & Beverage
• Locations 1983 Upper Water Street, Halifax, NS, B3J 3Y5, CA
• Minimum Rate (CAD $) | Minimum Salary (CAD $) 18.16
• Job Rate (CAD $) | Midpoint Salary (CAD $) 18.16
• Maximum Rate (CAD $) | Maximum Salary (CAD $) 18.16