Food & Beverage Supervisor

Hotel Eldorado - Kelowna; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading lakeside resort as a Food & Beverage Supervisor, responsible for day-to-day operations including staff training and active floor management. Bring your supervisory experience in a fast-paced environment and enjoy employee perks like discounts and health benefits.

Benefits

Extended Health and Dental Benefits

Employee discounts on accommodations and dining

Excellent work environment with staff recognition

Opportunity for growth and development

Qualifications

• Minimum 2 years supervisory experience in a high-volume hospitality environment.
• Experience with Squirrel and OpenTable considered an asset.
• Must possess superior verbal and written communication skills.

Responsibilities

• Monitor service standards and support staff day-to-day.
• Provide general administrative support and manage inventory.
• Use conflict resolution skills to address guest complaints.

Skills

Communication skills

Conflict resolution

Organizational skills

Education

Post-secondary diploma/degree in Business or Hospitality

WSET Intermediate Wine Certificate

Tools

Microsoft Office

Squirrel

OpenTable

Job description

If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you!Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, fun social events, incredible colleagues, and last but not least, discounted hotel stays and food & beverage at all Argus owned restaurants and hotels!

Position Summary
The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.

What will you be doing?
You will be responsible for performing the following tasks to thehighest standard:

• Regularly monitor and ensure service standards are being met
• Build and maintain strong relationships with guests, team members, and management
• Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
• Support staff day to day, building positive moral while providing coaching and feedback
• Supports leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
• Demonstrate high personal integrity, business ethics, and takes every opportunity to promote Eldorado Resort, restaurants, events, and activities
• Communicates the vision and promotions to all team members during daily stand-ups prior to each service
• Provide general administrative support for the restaurant
• Use conflict resolution and problem-solving skills when dealing with guest complaints
• Assist with the tracking of sales, invoicing, and managing inventory
• Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
• Additional duties as assigned or required

What are we looking for?
To successfully fill this role, you should demonstrate the following:

• Minimum 2 years of supervisory experience in a high volume, fast-paced hospitality environment
• Post-secondary diploma/degree in Business or Hospitality an asset
• Experience with Squirrel and OpenTable considered an asset
• WSET Intermediate Wine Certificate or comparable considered an asset
• Must possess superior verbal and written communication skills
• Demonstrates extreme organization in a fast-paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Valid Serving It Right certification
• Ability to work flexible hours including evenings, weekends, and holidays

Perks

• Extended Health and Dental Benefits
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!