Food & Beverage Supervisor

Eldorado Resort; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

Eldorado Resort, a beautiful lakeside property, is seeking a Food & Beverage Supervisor. This role involves managing restaurant operations, ensuring high service standards, and fostering strong team dynamics. Candidates should have supervisory experience in hospitality and possess strong organizational and communication skills. Enjoy competitive pay and various employee perks in a supportive environment that encourages growth.

Benefits

Extended Health and Dental Benefits

Employee discounts on accommodations, dining, and marina

Excellent work environment with staff recognition

Room for growth and development

Qualifications

• Minimum 2 years of supervisory experience in hospitality.
• Strong organizational skills and ability to manage workload.
• Experience with guest relations and service standards.

Responsibilities

• Manage daily restaurant operations and staff training.
• Ensure service standards are maintained.
• Handle guest complaints and promote the resort's offerings.

Skills

Verbal communication

Written communication

Conflict resolution

Problem-solving

Teamwork

Organization

Customer service

Education

Post-secondary diploma/degree in Business or Hospitality

WSET Intermediate Wine Certificate

Valid Serving It Right certification

Tools

Squirrel

OpenTable

Microsoft Office

Job description

If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you!Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, fun social events, incredible colleagues, and last but not least, discounted hotel stays and food & beverage at all Argus owned restaurants and hotels!

Position Summary

The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.

What will you be doing?

You will be responsible for performing the following tasks to thehighest standard:

• Regularly monitor and ensure service standards are being met
• Build and maintain strong relationships with guests, team members, and management
• Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
• Support staff day to day, building positive moral while providing coaching and feedback
• Supports leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
• Demonstrate high personal integrity, business ethics, and takes every opportunity to promote Eldorado Resort, restaurants, events, and activities
• Communicates the vision and promotions to all team members during daily stand-ups prior to each service
• Provide general administrative support for the restaurant
• Use conflict resolution and problem-solving skills when dealing with guest complaints
• Assist with the tracking of sales, invoicing, and managing inventory
• Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
• Additional duties as assigned or required
  
  

What are we looking for?

To successfully fill this role, you should demonstrate the following:

• Minimum 2 years of supervisory experience in a high volume, fast-paced hospitality environment
• Post-secondary diploma/degree in Business or Hospitality an asset
• Experience with Squirrel and OpenTable considered an asset
• WSET Intermediate Wine Certificate or comparable considered an asset
• Must possess superior verbal and written communication skills
• Demonstrates extreme organization in a fast-paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Valid Serving It Right certification
• Ability to work flexible hours including evenings, weekends, and holidays
  
  

Perks

• Extended Health and Dental Benefits
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development
  
  

Don't miss this exciting opportunity to join our Eldorado Resort family!

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