Dining Room Supervisor

Sonora Resort, Relais & Châteaux; Campbell River; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Wellness resources

Complimentary meals and snacks

Free accommodations with Wi-Fi

Access to recreational facilities

Job summary

Sonora Resort, Relais & Châteaux in Campbell River is seeking a dedicated Dining Room Supervisor to ensure exceptional guest experiences in our fine dining restaurant. The candidate must possess strong leadership skills and a passion for excellent service.

Responsibilities include supervising staff, managing guest reservations, and maintaining service standards in alignment with Relais & Châteaux expectations. Ideal candidates should have five years of fine dining experience and some supervisory experience, fluency in English, and knowledge of POS systems.

Qualifications

• Five years of experience in fine dining service.
• 1–2 years of supervisory experience in a fine dining setting.
• Experience working with POS systems.

Responsibilities

• Supervise restaurant operations and team members.
• Manage reservations and seating arrangements.
• Ensure cleanliness of dining areas.

Skills

Supervisory skills in fine dining

Customer service excellence

Knowledge of POS systems

Fluency in English

Education

High School Diploma

WSET qualifications

Job description

Benefits

• Competitive salary
• Employee discounts
• Free food and snacks
• Free uniforms
• Wellness resources
• Free single bedroom accommodations with complimentary Wi‑Fi, cable TV, and internet calling
• Complimentary meals, snacks, and beverages from the staff kitchen
• Staff lounge, fitness facility, hot tub, outdoor lounge, access to trout ponds, hiking trails, and Florence Lake (canoe and stand‑up paddleboards available)
• 25% off at the gift shop and spa, special room rates for employees and immediate family members, staff social events, adventure tours, counseling and mental health support via the Employee & Family Assistance Program, referral bonus program
• Competitive wages paid hourly with overtime and gratuities
• Water taxi transportation to and from Campbell River during scheduled work shifts
• Shift work rotations from April to October (10‑21 working days and 4 non‑working days, flexible scheduling)

Position Summary

A Dining Room Supervisor at Sonora Resort will have a passion for excellence in guest service and a strong background in fine dining. They will assist with direction and leadership in an effective and efficient day‑to‑day operation of the restaurant, supervising a team of direct reports and ensuring a world‑class fine dining experience for our guests.

Job Duties

• Set expectations and hold the team accountable for demonstrating desired service behaviours in accordance with Relais & Châteaux expectations.
• Manage reservations and floor plans.
• Greet and seat guests.
• Assist with managing the floor or expediting when needed.
• Edit, print, and ensure menus are current.
• Assist with monthly inventory.
• POS programming and reporting.
• Ensure all daily and weekly cleaning tasks are completed and up to standards.
• Responsible for maintaining cleanliness of the dining room and stations.
• Knowledgeable of all regular and special menu items as well as any changes daily.
• Able to read service tickets and deliver food to the correct seat numbers.
• Assist bartenders with service and stocking duties.
• Physically demanding and repetitive tasks, handling heavy loads, combination of sitting, walking, standing for extended periods of time, bending, crouching, kneeling.

Qualifications

• Five (5) years of experience in fine dining service.
• 1–2 years of supervisory experience, preferably in a fine dining setting.
• High School Diploma required; any additional education or experience in the Hospitality, Tourism, or related fields would be an asset.
• Experience working with a POS system.
• Beginner WSET qualifications are considered an asset.
• Must be fluent in English; second language an asset.
• First Aid certificates are an asset.
• Must have a valid serving it right number.
• Applicant must be legally eligible to work in Canada.