Food & Beverage Lead: Guest Experience & Team Coach

Red Shores Race Track & Casino; Charlottetown; On-site; CAD 40,000 - 60,000; Full time

Job summary

Red Shores Race Track & Casino in Charlottetown, PEI, is seeking a Food & Beverage Lead to support the F&B Supervisor and oversee daily operations with a focus on guest satisfaction. The role involves supervising frontline staff, ensuring service standards, and stepping into cook, host, bartender or server duties as needed.

You will lead by example, manage schedules, coach team members, and drive continuous improvement to deliver memorable dining experiences at the destination.

Qualifications

• 1–3 years of leadership or supervisory experience in Food & Beverage.
• Food safety certification required.
• Responsible Beverage Certification preferred.
• Demonstrated ability to motivate staff and build consensus.
• Strong analytical, planning and problem-solving skills.

Responsibilities

• Lead and supervise staff, modelling desired behaviours and high engagement.
• Escalate coaching and counseling as needed to Supervisors.
• Assist in training employees and identify follow-up training.
• Ensure customer-focused, performance-driven operations to meet guest expectations.
• Manage staffing levels, cover shifts and make scheduling decisions.
• Embed continuous improvement mindset across operations.

Skills

Leadership

People management

Analytical thinking

Planning

Motivating others

Education

Food safety certification

Responsible Beverage Certification

Job description

Red Shores Race Track & Casino in Charlottetown, PEI, is seeking a Food & Beverage Lead to support the F&B Supervisor and oversee daily operations with a focus on guest satisfaction. The role involves supervising frontline staff, ensuring service standards, and stepping into cook, host, bartender or server duties as needed.

You will lead by example, manage schedules, coach team members, and drive continuous improvement to deliver memorable dining experiences at the destination.