Food and Beverage Lead

Red Shores Racetrack & Casino; Charlottetown; On-site; CAD 52,000 - 76,000; Full time

Job summary

Red Shores Racetrack & Casino is seeking a Food and Beverage Lead to support the F&B Supervisor in daily operations and staff oversight at our Charlottetown destination. The role may require stepping in as cook, host, bartender, or server to meet business needs.

The ideal candidate has 1-3 years in a leadership or supervisory F&B role, with valid food safety and beverage certifications. You will drive customer satisfaction, coach employees, and maintain a high-engagement team environment.

Qualifications

• 1-3 years of experience in a Leadership or Supervisory role in the Food and Beverage field.
• Responsible Beverage Certification.
• Food safety certification.
• Developed skills and/or understanding of people management principles and practices.
• Demonstrated analytical and problem-solving abilities.

Responsibilities

• Supervise staff and model leadership behaviors.
• Assist in training and development of department staff.
• Ensure customer satisfaction and manage guest interactions.
• Coordinate scheduling and staffing based on operational demand.
• Embed continuous improvement mindset in operations and interactions.
• Balance cash handling and after-hours coverage.

Skills

Leadership

People management

Communication

Analytical thinking

Motivation

Education

Food safety certification

Responsible Beverage Certification

Job description

The Opportunity

Reporting to the Manager of Food and Beverage, Food and Beverage Lead will be responsible for limited administrative duties and support of the F&B Supervisor in the day-to-day supervision and operation of the department. Ensuring complete customer satisfaction with the destination experience at Red Shores by constant monitoring of employee interaction with guests and co-workers, enabling guest expectations to be met or exceeded. Based on business needs, the F&B Lead may also be required to fill in other duties such as cook, host, bartender or server.

Responsibilities:

Lead:

• Supervisor Staff


• Leading by example


• Jumping in when necessary


• Having hard conversations


• Effectively assist in the supervision of employees to be accountable for their roles and responsibilities and manage results generated from the performance of these accountabilities; Escalate formal coaching and counseling to Supervisors.


• Model the desired leadership behaviors while creating and maintaining an environment that fosters high employee engagement with front line employees.


• Assist in training employees, and recommend follow-up training if required, for all positions in the department.


• Assist in creating an environment that is customer-focused, and performance driven so that customer expectations are met and/or exceeded.


• Ensure scheduled staffing levels are met based on operational demands – replace sick calls, relocate staff to help if required and make decisions on early outs or cancelled shifts.


• Embed a mindset of continuous improvement into all aspects of their operations and interactions.


• Develop and build confidence and trust of employees.

Server/Host/Bartender:

• Work effectively with other kitchen staff, and hosts following instructions and communicating any concerns.


• Prepare the seating plan as per reservation bookings, staff working, and special requests.


• Be familiar with all menus / specials / promotions for responding to guest inquiries.


• Cover "after hours" and weekends.


• Balance cash received as well.

Experience & Qualifications:

• 1 -3 years of experience in a Leadership or Supervisory role in the Food and Beverage field.


• Responsible Beverage Certification.


• Food safety certification


• Developed skills and/or understanding of people management principles and practices.


• Demonstrated analytical and proven reasoning and planning skills to solve a range of strategic and practical problems.


• Experience in motivating others, building consensus, and resolving interpersonal challenges.


• Ability to define operational, functional or technology processes and direct the work performed by others.

Languages:

• English