Food & Beverage Supervisor (Full-time) - Moncton

Great Canadian Entertainment; City of Moncton; On-site; CAD 42,000 - 58,000; Full time

Job summary

Great Canadian Entertainment is seeking a Front of House Supervisor to oversee day-to-day FOH operations at the Moncton location. You will lead staff, ensure guest satisfaction, and enforce policies while maintaining a safe, welcoming environment for guests and team members.

Responsibilities include scheduling, performance reviews, inventory support, and cross-department coordination. Strong communication and hospitality knowledge are essential.

Qualifications

• Direct and supervise front of house team to meet standards.
• Ensure guests receive timely, friendly service and resolve issues.
• Communicate with kitchen and other departments effectively.
• Maintain schedule adherence and staffing efficiency.

Responsibilities

• Supervises the day-to-day operation of the assigned outlet in accordance with established policies and procedures.
• Oversees the front of house Food & Beverage operations on a shift basis at a multi-venue location; assists with performance objectives and reviews.
• Schedules and supervises employees; verifies time and attendance; assigns shift work and ensures coverage while controlling costs.
• Completes shift reports; tracks quality and guest issues and reports to management.
• Assesses guest alcohol consumption to determine removal or restriction decisions and communicates this to guests.
• Orders front of house supplies; may participate in monthly inventory.
• Offers F&B expertise to internal and external customers.
• Liaises with all appropriate operational departments and employees.
• Develops relationships with guests, management, employees and vendors.
• Monitors appearance of food and communicates deviations to the Kitchen Supervisor.
• Ensures licensing, health, safety and other regulations are followed.
• Bilingual English/French is an asset but not required.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Team supervision

Education

Post secondary education in hospitality

Tools

MS Office

POS experience

Job description

JOB DESCRIPTION

Under the direction of the Food & Beverage Manager(s), this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at the location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests. Delivers performance reviews for direct reports. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Position Summary

Under the direction of the Food & Beverage Manager(s), this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at the location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests. Delivers performance reviews for direct reports. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Supervises the day-to-day operation of the assigned outlet in accordance with established policies and procedures.
• Oversees the front of house Food & Beverage operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
• Orders front of house supplies as required; may participate in monthly inventory count
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and employees
• Develops and cultivates strong working relationships with all stakeholders: guests, management, employees and vendors
• Monitors appearance of food served and communicates deviations from standard to the Kitchen Supervisor.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Bilingual (English/French) is an asset but not required
• Perform other duties as assigned

Education And Qualification Requirements

• Post Secondary education in hospitality or suitable combination of education and experience
• Minimum two (2) years Food & Beverage experience, lead or supervisory role an asset
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office; POS experience
• Must be able to successfully complete NB Responsible Beverage Certification,
• Good organizational and time management skills is required
• Must be able to implement strategic vision and plan into day-to-day operations.
• Must be able to work at a fast pace and in stressful situations.
• Workplace Hazardous Material Information System (WHMIS) knowledge is an asset
• Wine and beverage knowledge an asset
• Must be able to pass a criminal background check

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables;
• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.