Food & Beverage Host - Gordon Ramsay Burger

Petroglyph Development Group; Coquitlam; On-site; CAD 25,000 - 26,000; Part time

Job summary

Gordon Ramsay Burger in Coquitlam, BC is seeking a Part Time Food & Beverage Host. You will be the first point of contact, greet guests warmly, manage waitlists and reservations, and help maintain a guest-ready dining area.

You will collaborate with servers and leadership to ensure smooth guest flow, uphold Gordon Ramsay brand standards, and adapt to peak periods while delivering exceptional hospitality. Flexible availability including evenings, weekends, and holidays is required.

Qualifications

• Minimum 1 year of customer service experience.
• Flexible schedule including evenings, weekends and holidays.
• Experience using OpenTable is an asset.
• Valid Serving It Right certification.
• Strong verbal and written communication skills.
• Ability to obtain a Gaming Worker License.

Responsibilities

• Guest greeting with a polished, friendly presence.
• Seating coordination with accurate chart management.
• Waitlist management with clear, confident communication.
• Reservations support and follow-up.
• Assist service team during peak periods.
• Escalate guest concerns promptly.
• Maintain a clean, organized host stand and entrance area.
• Communicate clearly with guests and team members.
• Uphold Gordon Ramsay brand standards of hospitality.
• Perform additional duties as assigned.

Skills

Customer service

OpenTable experience

Serving It Right

Communication skills

MS Office

Gaming license eligibility

Tools

OpenTable

MS Office

Job description

Food & Beverage Host - Gordon Ramsay Burger

Part Time Front Line Coquitlam, BC, CA

4 days ago Requisition ID: 1038

Salary Range: $18.25 To $18.25 Hourly

Under the direction of the Supervisor or Shift Manager, the Host at Gordon Ramsay Burger serves as the first point of contact for guests and plays a pivotal role in delivering an exceptional dining experience. This position is responsible for greeting guests warmly , managing waitlists and reservations , and coordinating smooth guest flow throughout the restaurant. The Host helps maintain a welcoming, efficient, and guest‑ready environment while consistently upholding all company policies, procedures, and Gordon Ramsay brand standards.

Key Accountabilities

Guest Greeting — Welcome guests with a polished, friendly, and professional presence that reflects the energy of the restaurant.

Seating Coordination — Manage the seating chart with accuracy and efficiency, balancing guest experience with operational flow.

Waitlist Management — Provide clear, confident communication around wait times while maintaining a positive guest experience.

Reservation Support — Assist with reservations and guest inquiries, ensuring accuracy and timely follow‑up.

Service Team Support — Collaborate with servers and leadership to maintain smooth operations during peak periods.

Guest Issue Escalation — Identify and escalation guest concerns promptly to the appropriate team member.

Cleanliness & Presentation — Maintain a clean, organized, and guest‑ready host stand and entrance area at all times.

Communication Excellence — Communicate clearly and professionally with guests, team members, and leadership.

Brand Representation — Uphold the Gordon Ramsay standard of hospitality through every interaction.

Other Duties — Perform additional tasks as assigned to support the overall guest experience.

Education and Qualifications

• Minimum 1 year customer service experience
• Must be available to work a flexible schedule including evenings, weekends and holidays
• Experience using “Open Table” reservations platform an asset
• Possesses a valid Serving it Right certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Excellent verbal and written communication skills
• Computer literacy in MS Office an asset
• Ability to successfully obtain a Gaming Worker License

Standing for long periods of time and non-traditional work hours.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.