Food and Beverage Supervisor

Omni Hotels & Resorts; Golden Horseshoe; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated individual to assist in the management of food and beverage operations. This dynamic role involves supporting the General Manager and Assistant Managers in maintaining a well-organized office and ensuring exceptional service standards. You'll be responsible for resolving service issues, supervising staff, and conducting training sessions, all while fostering a positive environment for both guests and associates. If you have a passion for service and a knack for problem-solving, this opportunity could be your perfect match in a vibrant and supportive workplace.

Qualifications

• 2-3 years experience with computers and various computer programs.
• Must have Food Handler's Card and TABC.

Responsibilities

• Assist in resolving F & B Outlet service issues and concerns.
• Supervise and coordinate tasks for associates during shifts.
• Conduct monthly Departmental Training sessions.

Skills

Effective communication

Detail-oriented

Guest relations

Problem-solving

Education

High School graduate or GED equivalent

Tools

Computer programs

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To administratively assist the General Manager and Assistant General Managers of In Room-Dining, Ostra, Four Brothers, El Colegio, and Pool Bar in maintaining a well organized office operation as it affects the department.

Responsibilities

• Responsible for assisting in resolving any F & B Outlet service issues or concerns. Communicate causes of service issues through appropriate channels to prevent repetitive service issues.
• Responsible for assisting GM and Asst GM in resolving associate concerns and issues.
• Assist with scheduling and processing payroll.
• Supervise and coordinate/delegate tasks pertaining to associate’s shift.
• Assist in overall supervision of the F & B Outlet Departments service standards.
• Participate and encourage participation in company programs as they apply to the F & B Outlets.
• Assist with the ordering of supplies and randomly check liquor pars.
• Coordinate pre-meal meetings.
• Conduct monthly Departmental Training sessions, and assist with conducting monthly associate meetings.
• Coordinate and supervise Outlets during peak hours of operation.
• Monitor and when possible communicate with guests, obtain feedback and make/implement recommendations for improvement. Obtain information via Medallia scores and communicate to associates.
• Coach and counsel associates to improve their performance.
• Examine food preparation and ensure associates adhere to service standards.
• Examine alcoholic and non-alcoholic beverage presentation and ensure associates adhere to service standards.
• Maintain sanitation standards and appearance standards/condition of El Colegio, Pool Bar, and non-public service areas.
• Participate with interviewing applicants and assist with recruitment.
• Monitor food quality of buffet, ensure it is stocked and presentable.
• Ensure that all server/DRA opening, running and closing duties are finished to standard.
• Prepare maintenance requests and follow-up with Engineering or other departments.
• Responsible for assisting with Cost Control and monitoring food/liquor requisitions.
• Monitor food waste.
• Conduct Moments of Service Audits.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Adhere to all liquor liability laws i.e. TABC Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.

Qualifications

• Must be able to sit for long periods of time. Must have significant mobility of arms and hands. Must be able to bend, squat and push, pull and lift up to 25-30 pounds. Must be able to see, hear and communicate verbally and in writing.
• 2-3 years experience with computers and various computer programs.
• High School graduate or GED equivalent.
• Individual must be a good listener, effective communicator and detail oriented.
• Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions.
• Individual must be literate, have extensive verbal, mathematical and writing skills.
• Must be able to apply common sense understanding to carry out instructions furnished in oral or diagrammatic form.
• Must have strong, positive guest and employee relation skills.
• Minimum 1 year of related experience.
• Must have Food Handler's Card and TABC.