Food and Beverage Supervisor

PURE Canadian Gaming; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading gaming company is seeking a Food & Beverage Supervisor to assist in managing operations and ensuring superior guest satisfaction. The role involves overseeing staff, handling customer inquiries, and maintaining food and beverage standards. Ideal candidates will have supervisory experience and strong knowledge of food and beverage operations, with a commitment to excellent customer service.

Qualifications

• 3 – 4 years’ experience in Food and Beverage operations.
• Prior supervisory experience preferred.
• Strong Food and Beverage knowledge.

Responsibilities

• Assist the Food and Beverage Manager in managing the department.
• Handle customer inquiries and complaints effectively.
• Supervise staff and assist in performance reviews.

Skills

Customer Service

Decision Making and Judgement

Supervisory and Mentoring

Communication

Education

Pro-serve certification

Tools

Point of Sales system

Job description

The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino.

Core Competencies

• Customer Service
• Decision Making and Judgement
• Supervisory and Mentoring
• Communication

Job Duties

• Assist the Food and Beverage Manager in managing the department to ensure superior guest satisfaction.
• Assist with scheduling staff.
• Assist with Inventory and Cost Control.
• Handle customer inquiries and complaints in a quick and effective manner.
• Assist with basic restaurant operations.
• Able to motivate staff.
• Ensure policies and standards are adhered to.
• Supervise staff, building morale and fostering an environment of co-operation and efficiency.
• Assist in employee performance reviews, evaluations, and discipline when required.

Requirements

• Prior supervisory experience preferred.
• Strong Food and Beverage knowledge.
• 3 – 4 years’ experience working in Food and Beverage operations.
• Computer knowledge
• Point of Sales system knowledge
• Pro-serve certification
• Individuals 18 years or over
• Available to work all shifts, including evenings, weekends, and holidays
• Ability to obtain a security clearance.
• Pleasant, out-going, energetic individuals
• Someone who is enthusiastic
• Team player
• Easy going personality
• Willingness to learn

Work Conditions

• Must be able to stand for prolonged time periods
• Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking
• Must be available to work all shifts including evenings, weekends, and holidays
• Must be able to work in a fast-paced working environment