Bartender/Server

Elbow River Casino Ltd.; Calgary; On-site; CAD 38,000 - 52,000; Full time

Job summary

Elbow River Casino Ltd. in Calgary is seeking a Bartender to deliver exceptional service and help create memorable experiences for guests. You will work with a team to handle orders, cocktails, and beverage service in a fast-paced casino environment.

The role requires Proserve certification, weekend availability, and a minimum of 2 years bartending experience. You must be able to lift up to 50 lbs, read and write in English, and stay composed under pressure while maintaining high service

Qualifications

• Must have Proserve.
• Must be available to work on weekends and statutory holidays.
• Ability to focus attention on customer needs, remaining calm and courteous at all times.
• Minimum 2 years bartending experience.
• Heavy lifting ability to lift up to 50 lbs.
• Ability to give written and vocal instructions to the colleagues.
• Must be able to read and write in English.
• Ability to work under pressure with patience, teamwork, diplomacy, trustworthy, confidence.
• Must be able to spend long periods of time standing.
• Ability to work flexible hours when required (days, evening, nights, weekends and holidays).

Responsibilities

• Ability to take orders from the customers and servers, while providing quick and efficient service
• Fast paced, multi-unit, highly demanding, support department
• Assist customers regarding menu items, and taking food and beverage orders in an informative and helpful way
• Ability to make & serve cocktails as per the Elbow River Casino's preset standards
• Have full knowledge of beverage menu
• Responsible to ensure that all our customers leave with a positive dining experience
• Be aware of all Elbow River Casino and health & safety procedures, including Emergency Evacuation
• Follow all safety and sanitation policies when handling food and beverage
• Liaising and communicating effectively with all appropriate operational departments
• Developing & cultivating strong working relationships with all stakeholders (customers & colleagues alike)
• Perform opening and closing duties
• Perform daily inventory counts
• Generate orders to maintain daily stock levels
• Keep work areas clean and tidy
• Maintain professional appearance
• Work with service staff in coordination of beverage service to the customer
• Inform supervisor of any complaints.
• Wash and put away glassware
• Maintain stock levels of supplies (beer, liquor, glassware, bar fruit, etc.)
• Change kegs and soda bibs
• Maintain the cleanliness of the bar
• Perform other duties as assigned or directed by the shift supervisor or managers

Skills

Customer service

Teamwork

Communication

English literacy

Stamina

Attention to detail

Job description

Position Overview

In the role of Bartender, reporting to the shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team!

Primary Responsibilities

• Ability to take orders from the customers and servers, while providing quick and efficient service
• Fast paced, multi-unit, highly demanding, support department
• Assist customers regarding menu items, and taking food and beverage orders in an informative and helpful way
• Ability to make & serve cocktails as per the Elbow River Casino's preset standards
• Have full knowledge of beverage menu
• Responsible to ensure that all our customers leave with a positive dining experience
• Be aware of all Elbow River Casino and health & safety procedures, including Emergency Evacuation
• Follow all safety and sanitation policies when handling food and beverage
• Liaising and communicating effectively with all appropriate operational departments
• Developing & cultivating strong working relationships with all stakeholders (customers & colleagues alike)
• Perform opening and closing duties
• Perform daily inventory counts
• Generate orders to maintain daily stock levels
• Keep work areas clean and tidy
• Maintain professional appearance
• Work with service staff in coordination of beverage service to the customer
• Inform supervisor of any complaints.
• Wash and put away glassware
• Maintain stock levels of supplies (beer, liquor, glassware, bar fruit, etc.)
• Change kegs and soda bibs
• Maintain the cleanliness of the bar
• Perform other duties as assigned or directed by the shift supervisor or managers

Requirements

• Must have Proserve
• Must be available to work on weekends and statutory holidays
• Ability to focus attention on customer needs, remaining calm and courteous at all times
• Minimum 2 years bartending experience
• Heavy lifting ability to lift up to 50 lbs
• Ability to give written and vocal instructions to the colleagues
• Must be able to read and write in English
• Ability to work under pressure with patience, teamwork, diplomacy, trustworthy, confidence
• Must be able to spend long periods of time standing
• Ability to work flexible hours when required (days, evening, nights, weekends and holidays)