Food and Beverage Manager

Groupe Nordik Inc.; Chelsea; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Staff training & conferences

Free spa access for you and a guest

Free parking

Employee discounts

Job summary

Nordik Spa Village Chelsea in Chelsea, QC is seeking a Food & Beverage Manager to lead operations across five dining venues—Restaurant, Panorama Lounge, Mezz Café, Biergarden and the seasonal Shack—and to inspire teams while delivering an exceptional guest experience.

You will manage staff development, inventory control, and compliance with hygiene, safety and alcohol regulations, coordinate with other departments, and drive initiatives that enhance service quality and guest satisfaction.

Qualifications

• Minimum of three years of supervisory experience in F&B.
• Bilingual in French and English (mandatory).
• Knowledge of wine, beer and cocktails is an asset.
• Action Service or Smartserve certification is an asset.
• Proficient with POS systems and Lightspeed.

Responsibilities

• Oversee operations across Restaurant, Lounge, Mezz Café, Biergarden and Shack.
• Ensure compliance with alcohol regulations, hygiene, sanitation, and safety standards.
• Lead, motivate, and develop teams to deliver high-quality customer service.
• Manage inventory, staff training, and scheduling.
• Address guest issues professionally and promptly.
• Collaborate with other departments to ensure a consistent guest experience.

Skills

Leadership

Team management

Bilingual French/English

Problem solving

Communication

Staff development

Education

Post-secondary education

Tools

Lightspeed POS

Job description

NORDIK SPA VILLAGE CHELSEA, Chelsea, QC, CA

Food & Beverage Manager

Passionate about the hospitality industry? Are you described as a dynamic, creative, and team-oriented leader? Are you looking to grow within a high-performing team in an inspiring environment?

The food and beverage services at Nordik Spa Village complement and enhance our visitors’ experience. With five distinct dining options (the Restaurant, Panorama Lounge, Mezz Café, Biergarden, and the seasonal Shack), our F&B team extends the wellness ritual into a revitalizing culinary experience. Locally sourced food and beverages, served by attentive artisans, bring farm-to-table dining to life.

What we are looking for:

We are seeking a motivated and organized Food & Beverage Manager who can oversee operations, inspire teams, and ensure an exceptional guest experience, while contributing to staff management, inventory control, and overall business performance. Responsibilities include:

Daily Operations

• Manage and coordinate operations across all service points (Restaurant, Lounge, Mezz Café, Biergarden, and the seasonal Shack).
• Ensure compliance with alcohol regulations, hygiene, sanitation, and workplace health and safety standards, following established procedures and cleaning checklists.
• Lead, motivate, and develop teams to deliver high-quality customer service.
• Ensure the health and safety of all employees and guests at all times.
• Monitor and ensure task compliance during openings, closings, and shift changes, following standards and task checklists.
• Create an engaging and dynamic environment where all staff work together to achieve high performance.
• Address customer issues or complaints professionally and promptly.
• Identify and resolve technical challenges related to operations (e.g., payment systems, POS, or other equipment).
• Collaborate with managers of other departments to ensure a consistent guest experience.

Administrative Functions

• Ensure all employees adhere to presentation standards (uniforms, personal hygiene, etc.).
• Recruit, select, and train staff in collaboration with the management team and coordinator.
• Manage inventory efficiently, including stock levels, orders, and replenishment.
• Support employee development by organizing training and performance management sessions two to three times per year.
• Maintain company standards and service levels to increase sales and control costs through creative and engaging initiatives for staff.
• Participate in committees or working groups within the organization to share best practices.
• Perform other administrative duties as required.

Qualifications

• Post-secondary education.
• Minimum of three (3) years of relevant supervisory experience in the food and beverage industry.
• Ability to raise team awareness and ensure compliance with food allergy practices.
• Bilingual in French and English (mandatory; approximately 75% of our clientele is English-speaking).
• Valid Action Service or Smartserve certification (an asset).
• Computer skills, including POS setup and Lightspeed experience (an asset).
• Knowledge of wine, beer, and cocktails (an asset).

Your profile stands out for your:

• Analytical mindset and creative problem-solving skills.
• Energy, leadership, and willingness to take on responsibilities.
• Strong communication skills (written and verbal).
• Good judgment and autonomy.
• Proactive approach to conflict resolution.

Salary and Benefits

• Comprehensive benefits package (including telemedicine).
• Investment in your skills (company-paid training, conferences, etc.).
• Free spa access for you and a guest.
• Free parking.
• Discounts on food, massage therapy, spa treatments, and more.*
  *Conditions apply

Work Schedule

• Full-time, 40 hours/week.
• Availability on weekends and holidays is required.
• Schedule may include early mornings and evening shifts.

About Us

Groupe Nordik is the leading creator of Nordic spas in North America. Since opening in 2005, we have grown to over 500,000 visits annually across our three spas. Nordik Spa Village | Chelsea is our flagship spa, the first of its kind and the largest in North America.

Our mission is to provide our guests with a place of rest and a refuge from the pressures of modern life. Our artisan teams are essential to bringing this mission to life for every guest.

We create our teams with well-being in mind, offering a dynamic work environment fueled by a passion for growth and excellence.