Rituals Manager

Groupe Nordik Inc.; Chelsea; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group insurance

Wellness benefits

Natural environment

Job summary

Nordik Spa Village Chelsea is seeking a Rituals Manager to lead and elevate daily rituals such as Aufguss, meditations, and sound baths. You will inspire artisans and ensure authentic guest experiences rooted in wellness and balance.

You will recruit, train, and coach the team, schedule operations, and monitor guest satisfaction, safety, and product quality while collaborating with Product, Procurement, HR, and Guest Experience teams.

Qualifications

• Diploma or certificate in wellness, hospitality management, tourism, or a related field.
• Minimum of five years of experience in wellness, tourism, or hospitality.
• Proven experience in team management.
• Excellent communication in English and French (bilingual).
• Inspiring, collaborative leadership with a calm presence.

Responsibilities

• Supervise, plan, and coordinate daily rituals (Aufguss, meditations, sound baths) and related wellness experiences.
• Design and renew rituals according to seasons and cultural inspirations; use natural products and essential oils.
• Ensure impeccable guest experience aligned with Nordik Spa Village standards.
• Be on the floor to mentor the team and guide guest interactions.
• Collect and analyze guest feedback to improve rituals and activities.
• Lead events, workshops, and wellness-themed celebrations.

Skills

Bilingual French/English

Team management

Leadership

Public speaking

Guest experience

Education

Diploma/Certificate in wellness hospitality or tourism

Job description

NORDIK SPA VILLAGE CHELSEA, Chelsea, QC, CA

Under the supervision of the Director, Guest Experience, the Rituals Manageris responsible for planning, coordinating, and ensuring the quality of the Nordik Spa Village’s rituals and sensory wellness experiences, such as Aufguss, meditations, and sound baths. Present and engaged on the floor, they inspire their team and ensure an authentic and memorable guest experience, aligned with the core values of wellness. Through compassionate leadership, creativity, and a strong sense of balance, they foster the growth and fulfillment of artisans, support internal wellness initiatives, and contribute to the ongoing evolution and excellence of the Nordik experience.

Main Responsibilities

1. Role with Guests

• Supervise, plan, and coordinate daily rituals (Aufguss, meditations, sound baths, etc.) and complementary wellness experiences.
• Participate in the creation, adaptation, and renewal of rituals according to the seasons and cultural inspirations of wellness, integrating natural products and essential oils.
• Ensure an impeccable guest experience in line with Nordik Spa Village standards and values.
• Be present on the floor to inspire and guide the team while ensuring guest satisfaction.
• Collect and analyze guest feedback to continuously improve rituals and activities.
• Participate in organizing events, workshops, and thematic celebrations centered on wellness.

2. Role with Artisans

• Promote a culture of wellness within the team and encourage both individual and collective growth.
• Design and implement internal wellness initiatives (relaxation, nature, creativity, etc.).
• Collaborate with the wellness committee to support local and corporate wellness projects.
• Organize and lead team-building activities and fundraisers for community organizations.
• Serve as a role model and source of inspiration for artisans by embodying values of balance, mindfulness, and authenticity.

3. Leadership and Management

• Recruit, train, coach, and motivate the team of ritual artisans.
• Plan schedules and ensure the smooth execution of daily operations.
• Provide ongoing support and continuous training on rituals, products, and service standards.
• Actively participate in rituals to remain connected to the guest experience and team reality.
• Track performance indicators and prepare activity reports (guest satisfaction, participation, incidents, etc.).
• Collaborate closely with the Product, Procurement, HR, and Guest Experience departments.

4. Operational Management

• Ensure cleanliness, safety, and operational efficiency within ritual and wellness spaces.
• Oversee stock management (products, oils, accessories, wood, instruments, etc.) in collaboration with the Procurement team.
• Guarantee the proper implementation of opening and closing procedures.
• Support the application of policies, standards, and performance indicators related to wellness.

Profile Required

• Diploma or certificate in wellness, hospitality management, tourism, or a related field.
• Minimum of five years of experience in the wellness, tourism, or hospitality industry.
• Proven experience in team management.
• Excellent communication skills in both French and English (bilingualism required).
• Inspiring and collaborative leadership.
• Good physical condition and tolerance to heat (sauna, hammam, etc.).
• Strong interest in natural products, wellness traditions, and holistic health.
• Comfortable speaking in public and facilitating rituals.
• Curious, creative, and open to continuous learning.

Conditions and Benefits

• Competitive salary according to the current pay scale.
• Group insurance and wellness-related benefits.
• A unique natural environment fostering both personal and professional fulfillment.
• Opportunities to participate in corporate wellness and ritual-related projects.

For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa Village allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.

When you work at Nordik Spa Village, you don't just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our artisans.

Who we are

Our mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our village spa is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow artisans in our wellness spa.

According to the salary scale in effect plus benefits related to Nordik Spa Village.

40 hours per week; schedule may vary day, evening and weekend.