Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Golden Horseshoe; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. in Ontario seeks a Key Lead to supervise floor operations and coach Brand Reps and Stock Associates. You will help drive store performance on the floor through customer experience and daily sales execution.

The role emphasizes strong customer focus, communication, and adaptability. A friendly, energetic, and proactive approach is expected to maintain brand standards and engage with customers daily.

Qualifications

• Education: High School Diploma or GED preferred.
• Retail experience: 1 year preferred.
• No supervisory experience required.
• Strong customer focus.
• Excellent interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing and assertive.
• Take initiative with adaptability and flexibility.
• Balance multiple tasks with attention to detail.
• Engaged in proactive learning.
• Strong work ethic.

Responsibilities

• Open and close routines.
• Operate Register/Point of Sale.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the Brand and embody company culture.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Initiative

Adaptability

Detail-oriented

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. in Ontario seeks a Key Lead to supervise floor operations and coach Brand Reps and Stock Associates. You will help drive store performance on the floor through customer experience and daily sales execution.

The role emphasizes strong customer focus, communication, and adaptability. A friendly, energetic, and proactive approach is expected to maintain brand standards and engage with customers daily.