Floor Counsellor - Relief

The Salvation Army International; Toronto; On-site; CAD 29,000 - 44,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Career growth opportunities

Job summary

The Salvation Army International in Toronto Harbour Light Treatment program seeks a Floor Counsellor to provide professional, safe and structured support to clients. You will document contacts and ensure a secure environment, reporting through EMHware and coordinating with staff.

Ideal candidates have a Diploma in human services, 1+ year in social services, and experience in mental health or addiction recovery. The role emphasizes compassionate care, safety, and adherence to program guidelines.

Qualifications

• Diploma in human services or equivalent.
• 1+ year experience in social services.
• Experience with mental health/addiction recovery preferred.
• Experience with diverse population, men preferred.

Responsibilities

• Model healthy life skills and socialization for clients.
• Support clients in residence and ensure guidelines followed.
• Written and verbal communication and reporting.
• Provide reports on nightly rounds and general observations.

Skills

Excellent communication

Crisis management

Teamwork

First Aid/CPR

Education

Diploma in human services

Tools

MS Word

Data entry

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

The priority of the Floor Counsellor is to ensure professional, safe and structured support to our clients in the Toronto Harbour Light Treatment program. The Floor Counsellor will behave professionally and courteously at all times, presenting a positive impression of Toronto Harbour Light to the clients living within the facility. The Floor Counsellor will document accurately and appropriately all contacts with clients and ensure the safety of the environment at all times.

Accountabilities

Responsibilities

• Appropriately model healthy life skills and socialization to clients
• Provide support to clients in residence and ensure guidelines are followed
• Written and Verbal Communication (example)
• Provide reports regarding failure to return, urine screens, bed checks in EMHware
• Reports on nightly rounds, clients overall attitude, any observations or infractions through EMHware
• Other reporting when required to document statistics or other program items

CRITICAL RELATIONSHIP MANAGEMENT

• Communicates with Program Coordinator
• Communicates with other Treatment staff, Residential Care Workers and Senior Managers when required
• Appropriately communicates with Support Services staff when necessary

Governance Boards and Councils

None

Internal

May sit on internal committees

MANAGERIAL/Technical Leadership

Reports directly to: Program Coordinator

FINANCIAL AND MATERIALS MANAGEMENT

Use or distribution of materials such as urine screens, office supplies, supplies required by treatment clients, including medications.

WORKING CONDITIONS

The performance of the job requires frequent keyboarding and sitting for long periods of time. Requires standing and moving around for long periods of time. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

Diploma in one of the human services professions, social services preferred Alternate level of education and experience may be considered

Experience and Skilled Knowledge Requirements

• 1+ year experience within social services field
• 1+ year experience in mental health/addiction recovery field preferred
• Experience working with diverse population, men specifically
• Experience with mental health, concurrent disorders, treatment and recovery

Skills and Capabilities

• Excellent oral and written communication skills
• Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment
• Crisis/Conflict Management
• Skills Diversity awareness and appreciation
• Strong interpersonal and teamwork skills
• First Aid/CPR Certification an asset
• WHMIS training an asset
• Proficient with Windows based computer systems, MS Word, e-mail and data entry

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.