Flight Coordinator

Socket.dev; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

100% health + dental

RRSP matching

Employee discounts

Job summary

Chartright Air Group is seeking a client services professional to ensure exceptional passenger experiences from booking to post-flight follow-up. You will coordinate with clients, pilots, and vendors, and support ground transportation and catering as needed.

The role emphasizes safety, hospitality, and efficient communication in a fast-paced aviation environment across Canada. A post-secondary aviation-related diploma and 2+ years in customer service are preferred.

Qualifications

• Post-secondary aviation-related diploma or degree is preferred.
• Minimum 2+ years in customer service or hospitality, preferably in aviation.
• Strong hospitality and commitment to delivering a seamless passenger experience.
• Excellent problem-solving and initiative to resolve issues.
• Attention to detail and accurate documentation of flight information.
• Strong communication with clients, crew and vendors.
• Proficiency in Microsoft Office; quick to adapt to new software.
• Ability to juggle priorities balancing safety and client needs.
• Familiarity with business aviation and airport operations.

Responsibilities

• Care for each client’s experience by ensuring needs are met with professionalism and hospitality.
• Recommend tailored ground transport, catering, or alternative flight options.
• Empathize with clients, stakeholders, and third parties to provide effective solutions.
• Anticipate challenges and coordinate with air traffic control, crew, and vendors to minimize disruptions.
• Communicate flight details and options clearly to build trust.
• Support pilots with pre-flight preparations and approvals.
• Monitor flight progress and maintain communication with crews and regulators.
• Keep thorough records of flight plans and itineraries per Transport Canada rules.
• Prioritize safety and teamwork in high-pressure situations.

Skills

Customer service

Hospitality

Communication

Problem solving

Attention to detail

MS Office

Time management

Aviation knowledge

Prioritization

Education

Post-secondary aviation diploma/degree

Tools

Microsoft Office

Job description

Join a Team That’s Going Places.

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

What You’ll Do:

• Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests
• Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed
• Empathize with all stakeholders—including clients, company stakeholders, and third-party bodies —by understanding their needs and operational constraints to provide insightful and effective solutions
• Anticipate potential challenges, proactively addressing in-flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions
• Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust
• Support pilots with pre-flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics
• Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies
• Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulations
• Prioritize safety, procedures, and team collaboration while making quick, informed decisions in high-pressure situations

What You Bring:

• A post-secondary diploma or degree—aviation-related studies are an asset.
• 2+ years of experience in customer service or hospitality, ideally in aviation or a fast-paced operational environment.
• A strong commitment to hospitality and ensuring a seamless passenger experience.
• Excellent problem-solving skills—you can anticipate challenges and take initiative to resolve them.
• Exceptional attention to detail with the ability to accurately document and verify critical flight information.
• Strong communication skills, with the ability to clearly relay flight details and coordinate with clients, crew, and vendors.
• Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and navigate updates independently.
• Ability to manage competing priorities while balancing safety, operational needs, and client expectations.
• Familiarity with business aviation, airport operations, and time zone differences.

Hours of Work:

Work hours will be on rotational 12-hour shifts in a “554” scheme that includes morning, afternoon and night shifts.

We will consider an equivalent combination of education and experience.

Why Chartright?

• Make an Impact:Help shape the future of a growing aviation company.
• Be Part of a Winning Team:Work with talented professionals who value collaboration and excellence.
• Drive Change:Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career:Access opportunities for personal and professional development.
• Competitive Benefits:Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
• Employee Perks:We offer a variety of partnerships, offering discounts for employees and their families.
• Plan Ahead:Benefit from our generous RRSP/DPSP matching program.

Our Values in Action:

We Love What We Do:

Passionate about aviation, we craft exceptional experiences with precision and pride.

We Explore with Intention:

We are energized by the pursuit of better. With curiosity and purpose, we seek new ideas, challenge assumptions, and continuously improve how we serve our clients and each other.

We Are a Team:

We are a coordinated and resourceful team that embraces a healthy debate culture, encouraging open dialogue and diverse perspectives.

We Are Client‑Driven:

We strive to anticipate and exceed client expectations, internally and externally, delivering personalized, seamless journeys that create lasting impressions.

We Grow Together:

We are committed to continuous growth - for our people and our organization. We invest in learning, embrace challenges as opportunities, and celebrate developing talent from within.

Diversity & Inclusion:

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada.

If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

We thank all applicants for their interest. Only those selected for an interview will be contacted.