Flight Centre - Regional Credit & Collections Manager - Toronto, CA

FCM Travel; Ontario; On-site; CAD 60,000 - 85,000; Full time

Job summary

FCM Travel, a leading company in corporate travel management, is seeking an experienced Credit and Collections Team Leader in Ontario. The role involves optimizing collection processes and communicating effectively with clients, ensuring timely payments and maintaining cash flow. This position offers excellent growth opportunities within a vibrant company culture committed to diversity and employee development.

Benefits

Excellent employee benefits

Vibrant culture

Opportunities for career development

Qualifications

• Ability to work independently with minimal supervision.
• Familiarity with ERPs like Microsoft Dynamics.
• Initiative to resolve issues and identify opportunities.

Responsibilities

• Evaluate ongoing credit assessments and conduct client credit checks.
• Notify debtors of upcoming or outstanding invoices.
• Generate and distribute month-end reports to senior management.

Skills

Excellent verbal communication

Attention to detail

Negotiation skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in accounting, finance, business, or related field

Tools

Microsoft Dynamics

Microsoft Office

Job description

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has leisure and corporate travel businesses in multiple countries, including Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG operates a global corporate travel management network extending to over countries through company-owned businesses and licensees. The company opened its first leisure travel shop in Sydney in 1982 and listed on the Australian Securities Exchange in 1994. Our purpose is to “open up the world for those who want to see”. Every day, we give people worldwide the opportunity to experience something amazing – travel!

To learn more about Flight Centre Travel Group, please click.

About The Opportunity

Our Americas company is seeking an experienced and motivated Credit and Collections Team Leader. This pivotal role involves driving and optimizing the collections and recoveries process for the corporate business. It requires a proactive self-starter to oversee credit collection strategies, collaborate with stakeholders, and lead the collections team. The goal is to streamline debtor payments, minimize invoice-to-pay days, ensure accurate receipt allocation, and maintain cash flow.

Key Responsibilities

• Evaluate ongoing credit assessments and conduct client credit checks.
• Notify debtors of upcoming or outstanding invoices via letter, email, or phone.
• Ensure payments are made within agreed terms.
• Research, analyze, and resolve client deductions and unapplied credits.
• Manage and collect debts from company debtors.
• Establish credit terms for clients.
• Take action against debtors evading or refusing repayment as per credit terms.
• Maintain detailed records of collection activities and communications.
• Provide customer service regarding collection issues, process account adjustments, refunds, bad debt write-offs, and settlements.
• Respond promptly to client inquiries via voicemail or written communication.
• Prepare reports for commercial managers and business leaders across Canada and the USA.
• Coordinate with customer success managers and the sales team.
• Regularly analyze the credit-control system and implement improvements to reduce bad debts.
• Process irreconcilable debts, such as bankruptcies, for write-off and archiving.
• Generate and distribute month-end reports to senior management.

Experience & Qualifications

• Bachelor’s degree in accounting, finance, business, or related field.
• Ability to work independently with minimal supervision.
• Excellent verbal communication skills, maintaining composure under pressure, with a diplomatic yet firm approach.
• Attention to detail in numbers, spelling, and dates.
• Flexibility to adapt to change and meet challenging deadlines.
• Proven negotiation skills for payments and handling disputes.
• Familiarity with ERPs (Microsoft Dynamics) and Microsoft Office suite.
• Strong analytical and problem-solving skills.
• Initiative to resolve issues and identify opportunities.
• Effective time management and organizational skills.
• Resilient personality to handle reluctant debtors.

Work Perks! - What’s in it for you :

FCTG offers excellent employee benefits and a vibrant culture, valuing our people as our greatest asset. We believe in having fun, recognizing achievements, and fostering personal and professional growth. Our passions for travel and personal relationships underpin our service and company culture. We are committed to diversity, equity, and inclusion through various initiatives, including Diversity Day, Employee Resource Groups, and regular equity assessments. We provide genuine opportunities for career development and support our employees throughout their journey.