Flight Centre - Regional Credit & Collections Manager - Toronto, CA

Finance, Procurement, Legal, Privacy, Property; Ontario; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading company in finance and procurement is seeking an experienced Credit and Collections Team Leader in Ontario. The role involves optimizing the collections process, leading a team, conducting client credit assessments, and ensuring effective communication with stakeholders. The ideal candidate will possess a bachelor's degree and have extensive experience in collections and accounts receivable management.

Benefits

Generous paid time off policy

Health & Wellness Programs

Tuition Reimbursement Program

Employee Share Plan

Global career opportunities

Qualifications

• 5+ years in bookkeeping and accounts receivable.
• Proven time management and organizational skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Oversee credit collections strategies and optimize debtor payments.
• Conduct client credit checks and manage debts.
• Prepare reports for senior management.

Skills

Analytical skills

Communication

Negotiation

Attention to detail

Education

Bachelor's degree in accounting, finance, business, or related field

Tools

Microsoft Dynamics 365

Microsoft Office

Job description

Our Americas company is looking for an experienced and motivated Credit and Collections Team Leader who will play a pivotal role in driving and optimizing the collections and recoveries process for the corporate business. This is a critical and highly visible position requiring a strong self-starter.

This hands-on role will oversee the credit collections strategies by working with internal and external stakeholders whilst leading and growing the collections team. The goal is to effectively streamline and optimize debtor payments while minimizing invoiced to pay days ensuring accurate allocation of customer receipts and compliance with terms while maintaining cash flow.

Key Responsibilities

• Evaluating ongoing credit assessments and conducting client credit checks.
• Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
• Ensuring payments are on track to be paid within the agreed terms
• Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits
• Managing and collecting debts from company debtors.
• Setting up the terms of credit for clients.
• Initiate action against debtors who evade or refuse repayment according to their terms and conditions of approved credit
• Keeping detailed records of collection activities and conversations (D365)
• Providing customer service regarding collection issues, process and review account adjustments, process refunds, handle bad debt write-offs, and account settlements
• Reply promptly to client questions and concerns received by voicemail or via written communication
• Preparing reports for the commercial managers and business leaders across Canada and USA.
• Liaising with customers success managers (CSM) and the sales team (BDM).
• conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts
• Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
• Generate and distribute month end reports to Senior Management

Experience & Qualifications

• To work as a credit controller, you need a minimum of a bachelor's degree in accounting, finance, business, or a related field.
• 5+ years of relevant experience in bookkeeping, accounts receivable, and previous experience in a senior credit and collections role.
• Ability to work independently with minimal supervision to accomplish team goals and objectives
• Excellent verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner while developing relationships at all levels
• Impeccable attention to detail, particularly numbers, spelling, and dates
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines
• Proven track record of negotiating payments and handling disputed charges
• Familiarity with ERPs (Microsoft Dynamics 365 required) to analyze payment patterns and enter data
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook and,
• Strong analytical and problem-solving skills
• Possess strong initiative to resolve issues and pursue opportunities as they are identified
• Proven time management and organizational skills
• Because some debtors are reluctant to cooperate, you will need to have a resilient personality

Work Perks! - What’s in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections : We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job : We offer genuine opportunities for people to grow and evolve
• We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back : Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include :

• Generous paid time off policy
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National / International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP / RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses