Flight Centre - Location Manager & Network Support - Toronto, ON

Flight Centre; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading travel company is seeking a passionate Location Manager in Toronto to drive sales growth and lead a team of travel consultants. The role involves ensuring exceptional customer experiences and managing team performance. Ideal candidates will have strong leadership skills and a commitment to fostering a positive work environment.

Benefits

Fun environment centered on having fun

Reward & Recognition through Buzz Nights

Opportunities for growth and development

Travel perks and discounts

Generous paid time off

Health & Wellness programs

Employee Assistance Program

Tuition reimbursement

Qualifications

• Minimum of 3 years leadership experience with proven ability to build and motivate teams.
• Excellent communication skills across various channels.
• Effective change management skills.

Responsibilities

• Drive overall network performance to achieve sales targets.
• Oversee customer experience and address issues.
• Coordinate employee schedules for optimal staffing.

Skills

Leadership

Communication

Change Management

Problem Solving

Collaboration

Conflict Resolution

Job description

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Location Manager & Network Support

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re passionate adventurers united by a mission to create unforgettable experiences and open up the world for those who want to see.

We are looking for a passionate Location Manager for our Toronto location to elevate the team to new heights. If you’re driven by leadership challenges and inspired to guide a team of travel enthusiasts, join us and help lead our exciting journey forward.

About the Role:

As a Location Manager & Network Support (LMNS), you’ll be the driving force behind the Newmarket network, steering sales growth and expanding our customer base. Leading a diverse team of travel consultants, both in-person and remote, you’ll inspire excellence and ensure every client’s travel dreams are realized. Your mission? To cultivate a high-performing team, deliver unparalleled service, and create unforgettable experiences for our customers.

Key Responsibilities:

• Drive overall network performance to achieve sales targets by setting and monitoring goals for all employees. Conduct regular reviews, coaching, and development to boost sales productivity. Manage leads effectively by matching inquiries with the right experts.
• Oversee customer experience by reviewing CSAT scores, seeking feedback, analyzing sales behaviors, and communicating expectations. Address and resolve customer issues and complaints as the primary contact.
• Coordinate employee schedules to ensure optimal staffing for customer needs at the retail hub, balancing demands and flexibility.
• Manage distribution of preferred products within the network. Set and track targets, ensure product training, and collaborate on community and customer events. Ensure adherence to OBW systems and processes.
• Partner with the finance team to ensure compliance with financial procedures, including PCI standards, timely reconciliations, and proper banking and credit card handling.
• Organize and host community events involving local suppliers and employees. Work with marketing to leverage campaigns and promote reviews and ratings.

Experience & Qualifications:

• Minimum of 3 years leadership experience, with a proven ability to build and motivate high-performing teams.
• Excellent communication skills across various channels to engage diverse audiences.
• Effective change management skills to ensure smooth transitions and team alignment.
• Ability to assess performance, identify improvement opportunities, and align strategies with organizational goals.
• Understanding of Flight Centre systems and processes, with a track record of results.
• Resilience and problem-solving skills in a dynamic environment.
• Ability to foster collaboration and establish a clear vision for success.
• Conflict resolution skills to maintain a positive work environment.
• Professionalism, impartiality, and adherence to organizational processes.
• Support staff development and contribute to their growth and success.

Work Perks! - What’s in it for you:

• Fun environment centered on having fun.
• Reward & Recognition through Buzz Nights and Global Gathering.
• Use your expertise and tenacity to solve challenges.
• Passion for travel, reflected in our service and culture.
• Build personal relationships within a large organization.
• Commitment to Diversity, Equity & Inclusion through various initiatives.
• Opportunities for growth and development.
• Support in professional and personal development.
• Giving Back via volunteering, CSR programs, and sustainable practices.

Benefits Include:

• Generous paid time off
• Travel perks and discounts
• Health & Wellness programs, financial wellness services
• Recognition nights and conferences
• Group benefits including extended health, dental, vision, gender-affirming and fertility care
• Insurance coverage: life, AD&D, critical illness, disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition reimbursement
• Employee stock purchase plan
• Global career opportunities

Ready to Make a Difference?

If you’re a driven leader passionate about travel and managing dynamic teams, we want to hear from you! Apply now and advance your career with FCTG.

Salary: $65,000 + commission/incentives, with on-target earnings between $65,000 - $99,000. Actual salary depends on experience and location.

We thank all applicants; only those selected for interviews will be contacted.

Our commitment: An inclusive, respectful environment reflecting societal diversity. We support accessible recruitment and onboarding. Contact us at [e-mail] for accommodations.