Flexible Hours Retail Key Holder | Style & Service

RCL - Reitmans Canada Ltd/Ltée; Edmonton; On-site; CAD 35,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

70% off personal purchases

50% off all brands

Referral rewards

Job summary

Reitmans is seeking a proactive Key Holder to support management in creating a welcoming, customer-focused environment across our Edmonton stores. You’ll engage customers, assist on the sales floor, manage fitting room activities, and handle transactions at the cash desk with reliability and attention to detail.

Bring energy and fashion sense to the team, deliver excellent service, and contribute to a consistent, high-quality shopping experience for our diverse customers.

Qualifications

• 2+ years of experience in retail, sales, or customer service.
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Skills

Retail experience

Customer service

Multitasking

Fashion knowledge

Physical stamina

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office

Job description

Reitmans is seeking a proactive Key Holder to support management in creating a welcoming, customer-focused environment across our Edmonton stores. You’ll engage customers, assist on the sales floor, manage fitting room activities, and handle transactions at the cash desk with reliability and attention to detail.

Bring energy and fashion sense to the team, deliver excellent service, and contribute to a consistent, high-quality shopping experience for our diverse customers.