Fashion-Forward Key Holder & Customer Experience Leader

Reitmans; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

Store discount 70%

Brand discounts 50%

Job summary

Reitmans is seeking a Key Holder to support store operations and create a welcoming, customer-focused environment. You will assist on the sales floor, help in fitting rooms, and complete transactions at the cash desk.

Reliability and attention to detail ensure smooth operations and an exceptional shopping experience. This role requires 2+ years in retail or customer service, strong service skills, and flexibility for evenings, weekends, and holidays.

Qualifications

• 2+ years of experience in retail, sales, or customer service (opening/closing helpers preferred).
• Strong customer service skills and the ability to create a welcoming shopping experience.

Responsibilities

• Deliver an outstanding customer experience that builds loyalty.
• Process transactions efficiently and accurately at checkout.
• Use product knowledge and promotions to drive add-ons and store performance.
• Maintain merchandising and presentation standards on the sales floor.
• Support daily store operations, including opening and closing procedures.
• Uphold a customer-first approach with styling advice and engaging service.

Skills

Customer service

Sales-oriented

Multitasking

Fashion knowledge

Communication

Flexible schedule

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office

Job description

Reitmans is seeking a Key Holder to support store operations and create a welcoming, customer-focused environment. You will assist on the sales floor, help in fitting rooms, and complete transactions at the cash desk.

Reliability and attention to detail ensure smooth operations and an exceptional shopping experience. This role requires 2+ years in retail or customer service, strong service skills, and flexibility for evenings, weekends, and holidays.