Fixed Term Service Dispatcher

Irving Oil Ltd.; Saint John; Presencial; CAD 48 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fitness facility access

Parking allowance

Medical and dental benefits from day 1

Paid vacation and EAP

Volunteer day and donation matching

Resumo da oferta

Irving Oil Ltd. in Saint John, NB is seeking a Fixed Term Service Dispatcher to coordinate service and delivery activities between customers, drivers, technicians, and field operations. You will manage requests, resolve issues, and ensure customers receive timely, high-quality support.

This contract runs November 2, 2026 to April 29, 2027. The role emphasizes prioritizing work, providing status updates to Operations, and aligning schedules with Load builders to deliver reliable energy services.

Qualificações

• 3-5 years of dispatch or related experience in a contact center or transportation environment.
• Diploma or high school equivalent; post-secondary education an asset.
• Strong communication and customer service skills are essential.

Responsabilidades

• Receive emergency and non-emergency calls from customers and record significant information to create work orders.
• Partner with Load builders and maintain connection with the customer and field representative in the execution of scheduled work.
• Execute on the schedule created by Load builders, with ongoing communication between roles.
• Prioritize work, escalate emergencies as needed, and reschedule less critical tasks.
• Provide status updates to Operations Managers and internal teams.
• Guide on building and gas codes and technician schedules as needed.

Conhecimentos

Communication skills

Problem solving

Computer literacy

Organizational skills

Analytical skills

Interpersonal skills

Customer service

Formação académica

Diploma/High School Equivalent

Post-secondary degree or equivalent

Descrição da oferta de emprego

As a Fixed Term Service Dispatcher, you will coordinate service and delivery activities between customers, drivers, technicians, and field operations to ensure safe, timely, and efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your success will be measured by effectively prioritizing and dispatching work, solving customer concerns, and collaborating with internal teams to deliver reliable service.

Kindly note this a fixed term position beginning November 2, 2026 and ending April 29, 2027. The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

What We Offer:

• Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation - Including a parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation Wellness Support – With a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Your Responsibilities:

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders
• Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work
• The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles
• Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately
• Prioritize work and elevate emergency calls where required, rescheduling less critical work
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties
• Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required
• Maintain call center metrics including average handle time, after call work and returned calls
• Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ requests

Your Skills:

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills as well as an ability to multi-task
• Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
• Ability to work well with others is required
• Excellent customer service skills

Your Experience:

• Post-secondary degree or equivalent experience is an asset
• 3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment
• Team player that can accept shared responsibility

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.