Dynamic Fixed-Term Service Dispatcher

irvingoil; Saint John; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Fitness facility

Parking allowance

Medical and dental benefits from day 1

Paid vacation

Wellness program & EAP

Volunteer day with paid opportunities

Donation matching program

Job summary

Irving Oil is hiring a Fixed Term Service Dispatcher to coordinate service and delivery activities between customers, drivers, technicians, and field operations from our Crown StreetSaint John NB location. The role focuses on delivering safe, timely service and a high-quality customer experience through effective prioritization and clear communication.

The position runs from November 2, 2026 to April 29, 2027, with a salary range of CAD 47,840–59,800.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment.
• Team player that can accept shared responsibility.

Responsibilities

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders.
• Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work.
• The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles.
• Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately.
• Prioritize work and expedite emergency calls where required, rescheduling less critical work.
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties.
• Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required.
• Maintain call center metrics including average handle time, after call work and returned calls.
• Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers' requests

Skills

Communication

Problem solving

Multi-tasking

Organizational skills

Customer service

Education

Diploma/High School Equivalent

Job description

Irving Oil is hiring a Fixed Term Service Dispatcher to coordinate service and delivery activities between customers, drivers, technicians, and field operations from our Crown StreetSaint John NB location. The role focuses on delivering safe, timely service and a high-quality customer experience through effective prioritization and clear communication.

The position runs from November 2, 2026 to April 29, 2027, with a salary range of CAD 47,840–59,800.