Emergency Dispatch & Customer Care Specialist - Fixed-Term

Irving Oil; Saint John; Presencial; CAD 48 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parking allowance

Day-one benefits

Wellness program & EAP

Volunteer day & donations

Fitness facility access

Resumo da oferta

Irving Oil is seeking a Fixed Term Dispatcher to handle inbound calls, emails and faxes from residential and commercial customers, ensuring a high level of service and accurate information. You will log details, coordinate with field staff and other departments to resolve issues while owning the customer experience.

This temporary, 24/7 role is onsite at Crown Street, Saint John NB. Shift variability with notice, competitive pay and benefits from day one, plus opportunities to contribute to

Qualificações

• High School with post-secondary education preferred.
• 1-3 years contact center experience.
• Computer literacy is required.

Responsabilidades

• Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on importance.
• Partner with Loadbuilders to maintain connection with customer and field representative in scheduled work.
• Apply knowledge of policies and sales processes to ensure customers are billed correctly.
• Prioritize work and elevate emergency calls when required, rescheduling less critical work.
• Provide status updates to Operations Managers and internal teams.
• Propose and implement improvements to optimize performance and resolve issues.
• Make time-sensitive decisions to support business objectives.
• Guide CSRs and Sales Reps on codes, technician schedules, and feasibility of requests.

Conhecimentos

Strong communication

Problem solving

Organizational skills

Multi-tasking

Customer service

Formação académica

Diploma/High School Equivalent

Ferramentas

Computer literacy

Descrição da oferta de emprego

Irving Oil is seeking a Fixed Term Dispatcher to handle inbound calls, emails and faxes from residential and commercial customers, ensuring a high level of service and accurate information. You will log details, coordinate with field staff and other departments to resolve issues while owning the customer experience.

This temporary, 24/7 role is onsite at Crown Street, Saint John NB. Shift variability with notice, competitive pay and benefits from day one, plus opportunities to contribute to