Fixed Operations Assistant Manager

Bruce Auto Group; Kentville; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Paid time off

RRSP matching

TFSA

VIP banking services

Employee discounts

Virtual healthcare

Growth path

Coaching & development

Job summary

Bruce Mazda, part of Bruce Auto Group, is seeking a motivated Fixed Operations Assistant Manager to help lead our Service and Parts operations. This role blends administrative duties with hands-on support to drive warranty processing, repair orders, and team leadership.

Ideal candidates have automotive service/parts experience, supervisory background, and strong customer service skills. Expect competitive pay, performance bonuses, and growth opportunities within the group.

Qualifications

• Experience in automotive service, parts or fixed operations.
• Previous supervisory or leadership experience is an asset.
• Strong customer service skills and the confidence to handle challenging situations.
• Excellent organization, communication and problem-solving skills.
• An understanding of shop workflow, repair orders and dealership processes.
• A proactive approach and willingness to jump in wherever support is needed.
• Comfort using dealership management systems; PBS is an asset.
• A valid driver’s licence and acceptable driving record.

Responsibilities

• Prepare, submit and track warranty claims, ensuring documentation is complete and meets manufacturer requirements.
• Follow up on outstanding or rejected warranty claims, resolve discrepancies and track payments.
• Process and review repair orders, estimates and invoices for accuracy and timely completion.
• Maintain organized records and monitor outstanding paperwork to keep department administration up to date.
• Support the day-to-day operations of the Service and Parts departments, including appointment scheduling, shop workflow and technician workloads.
• Coach and support service advisors and parts team members, encouraging teamwork and accountability.
• Build strong customer relationships and address concerns promptly and professionally.
• Help monitor department performance, identify opportunities for improvement and support sales and profitability goals.
• Support parts availability and inventory management in collaboration with the parts team.
• Help maintain a safe, organized workplace and uphold dealership and manufacturer standards.

Skills

Customer service

Organization

Communication

Problem solving

Leadership

Teamwork

Tools

PBS

Job description

Ready to take the next step in your automotive career? Bruce Mazda is looking for a motivated, hands-on Fixed Operations Assistant Manager to help lead our Service and Parts operations! If you enjoy supporting a team, solving problems and creating a great customer experience, this is an opportunity to build your leadership skills while making a meaningful impact on the dealership’s success.

Responsibilities

This role offers a balance of administrative responsibilities and hands-on support, dividing your time between processing warranty claims, managing repair orders and maintaining accurate records, and supporting the team and daily operations of the Service and Parts departments.

• Prepare, submit and track warranty claims, ensuring documentation is complete and meets manufacturer requirements.
• Follow up on outstanding or rejected warranty claims, resolve discrepancies and track payments.
• Process and review repair orders, estimates and invoices for accuracy and timely completion.
• Maintain organized records and monitor outstanding paperwork to keep department administration up to date.
• Support the day-to-day operations of the Service and Parts departments, including appointment scheduling, shop workflow and technician workloads.
• Coach and support service advisors and parts team members, encouraging teamwork and accountability.
• Build strong customer relationships and address concerns promptly and professionally.
• Help monitor department performance, identify opportunities for improvement and support sales and profitability goals.
• Support parts availability and inventory management in collaboration with the parts team.
• Help maintain a safe, organized workplace and uphold dealership and manufacturer standards.

What You Bring

Experience in automotive service, parts or fixed operations.

Previous supervisory or leadership experience is an asset.

Strong customer service skills and the confidence to handle challenging situations.

Excellent organization, communication and problem-solving skills.

An understanding of shop workflow, repair orders and dealership processes.

A proactive approach and willingness to jump in wherever support is needed.

Comfort using dealership management systems; experience with PBS is an asset.

A valid driver’s licence and acceptable driving record.

What’s in It for You?

• Competitive base salary plus performance bonuseswith clear targets so you know exactly how to maximize your earning potential.
• Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation.
• Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services.
• Save with Employee Discounts across the entire Bruce Auto Group.
• Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family.
• Defined Growth Path with a company that promotes from within.
• Real Coaching & Development with structured training, one-on-one coaching, and manufacturer certification — not just paperwork and a desk. Our leadership team is actively invested in your success.
• Work alongside a driven, supportive team where performance is recognized and rewarded

We appreciate all applications; however, only those selected for an interview will be contacted.