Automotive Service Manager

Bruce Automotive Group; Town of Middleton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Leadership Role

Team Culture

Career Growth

Competitive Compensation

Work-Life Balance

Job summary

Bruce GM in Middleton and Digby seeks an experienced Service Manager to lead our Service Departments, guiding daily operations to maximize efficiency, profitability, and customer satisfaction. You will mentor service teams, ensure repairs meet manufacturer standards, and drive continuous improvement in service performance.

The role requires 3+ years in automotive service management, strong leadership, and a focus on metrics, safety, and customer care.

Qualifications

• Minimum 3 years of Automotive Service Management experience.
• Strong knowledge of automotive repair and service processes.
• Understanding of service department financials, KPI, and profitability.
• Advanced computer skills; PBS experience is considered an asset.
• Clear communication and leadership to drive team performance.

Responsibilities

• Lead, coach, and motivate the Service Department teams in Middleton and Digby.
• Oversee daily operations of the Service Department.
• Ensure exceptional customer service and positive ownership satisfaction.
• Ensure repairs are completed accurately and per manufacturer standards.
• Ensure compliance with GM policies, dealership procedures, and safety regulations.
• Monitor warranty and internal repair processes.
• Assist in hiring, training, and development of department employees.
• Handle escalated customer concerns and resolve issues professionally.
• Assist in planning departmental goals and targets.
• Train employees and encourage technicians to stay current with manufacturer training.
• Monitor performance, set goals, and support growth.
• Implement changes and review monthly sales/profit performance for improvements.
• Work with Parts Department to maintain an efficient fixed operation.

Skills

Automotive Service Management

Leadership

Customer Service

Communication

PBS experience

Financials & KPIs

Training & Development

Problem Solving

Education

High School Diploma

Job description

Bruce GM is seeking an experienced Service Manager to lead our Service Departments. In this role, you will oversee the day-to-day operations of the department, with a focus on maximizing efficiency, profitability, and productivity while delivering an exceptional customer experience. You will provide leadership and support to the service teams, ensuring a high standard of professionalism, workmanship, and customer care that builds lasting relationships.

Bruce GM is seeking an experienced Service Manager to lead our Service Departments. In this role, you will oversee the day-to-day operations of the department, with a focus on maximizing efficiency, profitability, and productivity while delivering an exceptional customer experience. You will provide leadership and support to the service teams, ensuring a high standard of professionalism, workmanship, and customer care that builds lasting relationships.

Responsibilities:

• Lead, coach, and motivate the Service Department teams in Middleton and Digby
• Oversee daily operations of the Service Department
• Ensure exceptional customer service and positive ownership satisfaction
• Ensure that repairs are completed accurately, efficiently and according to manufacturer standards
• Ensure compliance with GM policies, dealership procedures, and safety regulations
• Monitor warranty and internal repair processes
• Assist in hiring, training, and development of department employees
• Handle escalated customer concerns and resolve issues professionally
• Assist in the planning of departmental goals and targets.
• Ensure training for all employees and encourage technicians to keep their skills up to date through periodic technical training offered by manufacturers.
• Monitor employee performance, set goals and objectives, and support their growth.
• Effectively handle and implement change when needed.
• In cooperation with the dealership’s management team, must review the previous month’s sales/profit performance to determine where improvements can be made.
• Work with the Parts Department to maintain an efficient fixed operation.

Qualifications:

• Minimum of 3 years of Automotive Service Management experience
• High School Diploma
• Valid Driver’s License & clean Driver's Abstract
• Strong knowledge of automotive repair
• Understanding of service department financials, KPI, and profitability
• Advanced computer skills; PBS experience is considered an asset
• Strong Leadership Skills: Demonstrate ability to lead and inspire teams to achieve exceptional results.
• Clear Communication: Strong written and verbal communication skills, including the ability to convey ideas, information, and instructions clearly and concisely
• Organizing & Planning: Excellent organizational skills with the ability to plan and execute tasks, projects, and resources effectively.
• Customer Enthusiasm: A genuine passion for delivering outstanding customer experiences and a commitment to ensuring customer satisfaction.
• Effective Delegating & Empowering: Proven experience in assigning tasks, empowering team members, and fostering a collaborative work environment.

What we offer:

• Leadership Role: Ability to make a meaningful impact on department performance.
• Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment.
• Career Growth Opportunities: We invest in your professional development for long-term success.
• Competitive Compensation and Benefits: We understand the value of your skills and hard work! That's why we offer a competitive compensation package and a comprehensive benefits program.
• Work-Life Balance: We understand the value of maintaining a healthy work-life balance!

We are looking for someone who is hands-on, organized, accountable, and committed to developing people. The ideal candidate understands that a successful service department is built around three things: great people, exceptional customer service, and strong operational performance. If you are an experienced service leader looking for your next opportunity with a progressive GM dealership, we want to hear from you!

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews. We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.