Fit4Less Manager - London Oakridge

Fit4Less; London; Hybrid; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Ongoing training and development

Opportunities for advancement

Job summary

Fit4Less is seeking a Manager in Ontario to lead a team of club Associates, drive revenue, and ensure a clean, friendly, and automated club experience for Members and Staff. The role emphasizes coaching, escalation handling, and achieving budgeted goals.

The ideal candidate will have a High School Diploma, experience leading teams, and strong communication and customer service skills, with a basic proficiency in Microsoft Office and internet tools.

Qualifications

• High School Diploma required.
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Excellent verbal and written communication skills.
• Customer service skills are essential.
• Basic proficiency with computers and common software tools (e.g., Microsoft Office).

Responsibilities

• Lead and train a team of club Associates to achieve business goals.
• Provide outstanding customer service and handle member concerns, resolving escalated issues.
• Drive revenue and control expenses to meet budgeted targets.
• Oversee onboarding, coaching, and development of direct reports.
• Recruitment and staffing planning to ensure adequate resourcing.
• Foster a positive, safe, and energetic club environment.

Skills

Leadership

Verbal communication

Written communication

Customer service

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Internet

Job description

# **FIT4LESS MANAGER****Who is a Fit4Less Manager?**The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.**Job Summary:**Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.:* Offers and ensures consistent friendly customer service.* Completes and leads cleanliness duties using standards, policies, processes and guidelines.* Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.* Leads and trains the handling of member concerns and resolves escalated member complaints.* Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.* Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.* Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively**Our Ideal Fit4Less Candidate:*** High School Diploma* Experience leading, training and motivating teams.* Experience exceeding individual and team sales goals.* Intermediate verbal communication skills.* Written communication skills.* Customer service skills.* Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).* Remains calm under pressure and can handle stress.* Is dedicated to meeting the expectations and requirements of both internal and external customer.* Provides challenging tasks and assignments.* Clearly assigns responsibility for tasks and decisions.* Creates a climate in which people want to do their best.**Working with Fit4Less Gives You:*** Ongoing training and development to ensure a long and successful career path* Opportunities for advancement* Free Fitness membership* Group health care plans* Fun and energetic atmosphere to come to every day!**Compensation:**It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.