Fit4Less Manager - Whitby Mall

Fit4Less; Whitby; Hybrid; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Ongoing training and development

Opportunities for advancement

Job summary

Fit4Less is seeking a Manager to lead a team of club Associates and maintain a clean, safe, and automated environment for Members and staff. The role emphasizes exceptional customer service, training, and escalation handling to ensure high engagement and satisfaction.

The candidate will oversee recruitment, onboarding, coaching, and performance management, while driving revenue against budget. A base salary starts at $42,500 with potential bonuses and total compensation up to $70,000 based on

Qualifications

• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).

Responsibilities

• Leads a team of club Associates to run a clean, friendly and automated member experience.
• Ensures club cleanliness and safety standards are met and satisfies member needs.
• Leads onboarding, coaching, learning and performance management of direct reports.
• Facilitates recruitment and resourcing based on the department budget.
• Achieves revenue goals and manages expenses to meet budgets.

Skills

Team leadership

Sales goal attainment

Verbal communication

Written communication

Customer service

Computer literacy

Education

High School Diploma

Tools

Microsoft Office

Job description

# **FIT4LESS MANAGER****Who is a Fit4Less Manager?**The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.**Job Summary:**Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.:* Offers and ensures consistent friendly customer service.* Completes and leads cleanliness duties using standards, policies, processes and guidelines.* Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.* Leads and trains the handling of member concerns and resolves escalated member complaints.* Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.* Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.* Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively**Our Ideal Fit4Less Candidate:*** High School Diploma* Experience leading, training and motivating teams.* Experience exceeding individual and team sales goals.* Intermediate verbal communication skills.* Written communication skills.* Customer service skills.* Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).* Remains calm under pressure and can handle stress.* Is dedicated to meeting the expectations and requirements of both internal and external customer.* Provides challenging tasks and assignments.* Clearly assigns responsibility for tasks and decisions.* Creates a climate in which people want to do their best.**Working with Fit4Less Gives You:*** Ongoing training and development to ensure a long and successful career path* Opportunities for advancement* Free Fitness membership* Group health care plans* Fun and energetic atmosphere to come to every day!**Compensation:**It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.