Fire Operations Support Coordinator (Hybrid) – Admin & Customer Success

Radius Fire Protection; Richmond; Hybrid; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Stability & Growth

Comprehensive Benefits Package

Career Development

Vibrant Team Culture

Make a Real Impact

Be Proud of Where You Work

Job summary

Radius Fire Protection in Richmond is seeking a Fire Operations Support Coordinator to serve as the administrative backbone for our Fire Safety and Customer Service teams. You will help keep projects on track, maintain documentation, and support deficiency follow-up while proactively identifying efficiency improvements.

Based in our Richmond office, the role offers standard hours with a potential hybrid arrangement (up to two remote days per week after training).

Qualifications

• Administrative and customer service experience in a service-based industry; familiarity with trades, construction, or facilities services is a plus.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.

Responsibilities

• Support Fire Safety, Sales, Operations, and Customer Service teams to keep projects on track.
• Prepare job tickets and manage documentation and progress for projects.
• Handle deficiencies follow-up and assist with invoicing and billing support as needed.
• Provide backup reception support and general office duties.

Skills

Organizational skills

Customer service

Communication

Team collaboration

Proactive problem solving

Tools

Microsoft Office

Job description

Radius Fire Protection in Richmond is seeking a Fire Operations Support Coordinator to serve as the administrative backbone for our Fire Safety and Customer Service teams. You will help keep projects on track, maintain documentation, and support deficiency follow-up while proactively identifying efficiency improvements.

Based in our Richmond office, the role offers standard hours with a potential hybrid arrangement (up to two remote days per week after training).