Fire & Life Safety Scheduling Coordinator

Classic Fire + Life Safety; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

Classic Fire + Life Safety is seeking a Customer Service Coordinator to plan and coordinate our Field Technician Services Team. You will schedule inspections and service visits, keep customers informed, and maintain accurate records in our ERP systems.

The role requires 2+ years in scheduling or dispatching in service industries, excellent communication, and a knack for organization. Experience with Acumatica ERP is a plus, and a collaborative, detail-oriented mindset is essential.

Qualifications

• 2+ years in customer service, planning, scheduling or dispatching in service industries.
• Strong communication and time management skills with attention to detail.
• Familiarity with fire protection or life safety systems is a plus.
• Proficient with ERP/tools and able to learn new software quickly.

Responsibilities

• Coordinate and schedule field technician services, ensuring timely appointments.
• Communicate with staff, customers, and vendors regarding dates, times, and scope.
• Maintain accurate records in ERP, reporting systems, and files for audits and closeouts.

Skills

Customer service

Scheduling

Dispatching

Time management

Communication

Teamwork

Tools

Acumatica ERP

GPS Tracking

Scheduling Software

Job description

Classic Fire + Life Safety is seeking a Customer Service Coordinator to plan and coordinate our Field Technician Services Team. You will schedule inspections and service visits, keep customers informed, and maintain accurate records in our ERP systems.

The role requires 2+ years in scheduling or dispatching in service industries, excellent communication, and a knack for organization. Experience with Acumatica ERP is a plus, and a collaborative, detail-oriented mindset is essential.