Fire service account manager

FLS Transportation Service Limited; Winnipeg; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Group benefits

Educational assistance program

Employee referral bonus program

Job summary

Classic Fire + Life Safety is seeking a Fire Service Account Manager to develop ITM agreements, manage scheduling, and coordinate field activities with customers and field staff. You will ensure compliance with NFPA 25 and CAN/ULC-S536 while growing account relationships across commercial and industrial sites.

The role requires strong MS Office and ERP skills, 2–4 years in account management, and a focus on exceptional customer service and proactive communication with clients and internal teams.

Qualifications

• Proficient in MS Office and ERP systems.
• 2-4 years in account management, ideally in fire protection.
• Basic invoicing and accounting knowledge.
• Excellent customer service and relationship-building skills.

Responsibilities

• Sales and Business Development: identify ITM opportunities across commercial, industrial, and institutional buildings and manage the full sales cycle from first contact to signed service agreement.
• Technical Scoping and Quoting: review site conditions and prepare accurate quotes for ITM agreements and repairs, applying NFPA 25 and CAN/ULC-S536.
• Contract Setup and Documentation: establish client accounts, create service orders, and manage documentation from creation to records retention.
• Scheduling and Field Coordination: prepare schedules, allocate time per job, and ensure on-time inspections with minimal returns.
• Market and Industry Engagement: stay current on codes, technologies, and market conditions and position CFLS as a trusted advisor.

Skills

Customer service

Account management

Communication

Relationship building

Tools

MS Office

ERP systems

Job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

• CFLS is a caring company who values our staff.
• CFLS is local and is part of the community.
• CFLS is a full-service fire protection contractor.
• A great working environment with opportunities for career advancement.
• Comprehensive Group benefits.
• Educational assistance program.
• Employee referral bonus program.
• Social events: Building camaraderie and fostering a sense of community is essential.

Description

The Fire Service Account Manager develops and manages inspection, testing, and maintenance (ITM) agreements, deficiency repairs, and compliance programs, and carries them through to scheduling, field delivery, and documentation. The role requires a working knowledge of NFPA 25, CAN/ULC-S536, and applicable fire codes so that every program sold is compliant, practical, and can be delivered reliably in the field.

You will work closely with customers, the Scheduling Supervisor, Service Managers, technicians, and operations to make sure what is sold matches what is scheduled, performed, and reported.

Key Responsibilities

Sales and Business Development

• Identify and develop ITM opportunities across commercial, industrial, and institutional buildings
• Build relationships with building owners, property managers, and facility managers
• Generate leads through industry relationships, site visits, and proactive prospecting
• Manage the full sales cycle from first contact to signed service agreement
• Drive renewals and account growth throughout the customer lifecycle
• Responsible for securing PMA deficiencies with expediency and profitability in mind.

Technical Scoping and Quoting

• Review site conditions, device counts, and system inventories to scope ITM programs
• Prepare accurate, competitive quotes for ITM agreements and deficiency repairs
• Interpret and apply NFPA 25, CAN/ULC-S536, and applicable fire codes
• Identify deficiencies, repair opportunities, and gaps in existing coverage
• Quality-check opportunities before service contract and service order creation

Contract Setup and Documentation

• Establish client accounts and ERP service contracts by client and service order type
• Build inspection report frameworks and prepare service orders and documentation for field staff in line with the agreed scope
• Create purchase orders
• Verify final service orders and inspection reports for accuracy
• Manage documentation from creation through finalization and records retention

Scheduling and Field Coordination

• Prepare and maintain schedules for the Fire and Life Safety Inspection team at prescribed intervals to meet scheduling KPIs
• Schedule field staff at least two weeks in advance, matching scope to technician and fitter skills and preventing scope creep
• Confirm job readiness and verify appointments with customers before deployment
• Communicate appointment details with field staff, customers, contractors, and vendors
• Work with the Scheduling Supervisor and Service Managers to allocate appropriate time per job using RTG and job duration standards
• Aim for on-time, error-free inspections with minimal return visits

Market and Industry Engagement

• Stay current on code changes, technologies, and industry trends
• Monitor competitor activity and market conditions
• Position CFLS as a trusted advisor in fire and life safety compliance

Qualifications

• Proficient in Microsoft office suites, experience in working with different ERP, customer service systems
• 2-4 years in account management, ideally in fire protection industry
• Basic invoicing, accounting cycle
• Excellent customer service skills
• Proactively build and sustain long-term client relationship